course keeps loading doesn't play on LMS sumtotal

Sep 07, 2018

Since last month we are facing issues with uploaded WBT package on LMS Sum Total. It gets successfully uploaded but when we try to play the course it just keeps loading and this package has gone through several testing, we even tested it on SCORM cloud and it works fine. Any Suggestions or solution please

1 Reply
Leslie McKerchie

Hello Uma and welcome to E-Learning Heroes :)

Thanks for reaching out and sharing what you are experiencing on your LMS.

Is this happening in any environment/browser or a particular one?

You mention that you are unable to replicate the issue in SCORM Cloud, so I'd be sure to follow up with your LMS team as well to understand what the difference may be.

We also have many SumTotal users in this community that may be able to chime in and help you out.

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