Course launches into an empty player on iPad

We're having trouble launching a course on iPads. We're using SimpliDigi as an LMS. When we published the course with the Player for IOS setting checked, we were not able to get the course on the APP for some reason, so Simplidigi suggested that we uncheck that box and just check the HTML5 output. That got us closer as the course now launches however...we only get the player and player functionalities working (Submit, Resources Menu) but all slides are completely blank.

The issues similar to this that I have found online have not resolve it. Completely stumped :(

 

6 Replies
Elizabeth Klein

Hi Christie, I've been researching and reading a few things and I think the best way to fix my issue is to figure out why the course is not launching on the iPad app...It started with that actually, and our LMS provider suggested we don't use the app and just have it play within the browser, but we can't do that due to flash it seems. Any idea why the ocurse would not automatically get added to the Articulate App library?

Christie Pollick

Hi, Elizabeth -- Thanks for your reply, and I did want to mention that I have now received your .story file and will continue with testing. In the meantime, I wanted to pass along this information related to the Articulate Mobile Player in case you'd like to take a look, and I will reply within your case with my findings shortly! 

Elizabeth Klein

Hi Christie, just an update that I just uploaded the course to my Articulate Online account and when I launch it from there everything works! Except that I don't see my resources, but I'm learning that's a whole other issue :) So I'm back to revisiting simply digi for troubleshooting as i believe it's an issue on that end...thanks so much!

Christie Pollick

Hi, Elizabeth -- Thanks for your reply, and may I ask if you also had a chance to test the SCORM Cloud link that I had sent via email from within your case? Please take a look and let me know if you find the same behavior and reply with your findings via email to the case (for tracking purposes) and we'll see what more we can do!