Course Loading Problem

Feb 13, 2018

My client sent me the message below saying when she trying to access the course she receives this message, has anyone seen this before or solved this problem before?

This page is having a problem loading
We tried to load this page for you a few times, but there is still a problem with this site. We know you have better things to do than to watch this page reload over and over again so try coming back to this page later.

3 Replies
Michael Marcos

Hi there Bakang, 

A few questions to get started, which storyline version are you using? What was the browser being used? Does it happen for all, some, or one user? Lastly, Does it happen for all, some or one project?

If you feel comfortable attaching your project here, we could take a closer look at it. 


Katie Riggio

I'm really sorry to hear that your client is running into this message, Bakang. I can't say I've heard reports of this particular error message, but I'd happy to investigate it for you!

Those are excellent starting questions posed from Michael! ↑ I'm also curious to hear your answers, and wonder if clearing the browsing history will help resolve that message.

We'll be standing by!

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