Course not being marked as complete / Sound not working after pausing

I have a course exported as SCORM 1.2 and posted in our LMS. Reporting is set to passed/failed. And tracking is set to the quiz results slide. 

After taking the course and passing the test, it is not marking the course as completed. I added a trigger to mark the course as complete when reaching the success results slide, but that didn't work without changing the tracking to be set to track by course complete trigger. However, then I cannot see what the quiz score is. 

I am not sure how to fix this problem.

The other issue I am having is that I have voiceover for all my slides. But when I pause the player, the voiceovers do not come back on when unpausing. And not just for the paused slide, but for all slides. It also occasionally doesn't start the audio on the first slide, but sometimes it works just fine.

Any settings I should be looking at for these? Any tips you have would be a great help.


1 Reply
Katie Riggio

Hey there, Holly!

I'd love to help explore both issues with you, and have a few clarifying questions:

  1. Completion: The status values in an LMS depend on the reporting option and LMS standard selected and how the LMS interprets statuses. This helpful article explains more! It sounds like you have the right settings in place, so I'd love to troubleshoot your course in another LMS environment with your permission. You can send it privately to me by using this link, and I'll delete it after testing!
  2. Audio: Is this inconsistency happening in the same .story file? Also, is it occurring during preview, in the published output, or both?

Let me know, and we'll look at our next steps from there!