Course not closing. Returns to "Resume" screen and doesn't mark course as "Completed"
Dec 03, 2020
Hi. I'm having trouble with my Storyline 360 course closing upon exiting. (I've attached the last few slides for reference. There are 17 slides in total in the full course. It's very linear, so none should impact the slide count.
I have an Exit button with the "Exit Course" trigger. When I publish the course, and load on to the LMS, the course does not close. Instead it goes back to the "Resume" screen. This means that the course is not marked complete.
I have changed the Player setting to open the course in a new window and that hasn't worked.
The Tracking settings are 'complete all pages' and 'completes quiz'. I have tried removing the 'completes quiz' tracking and it doesn't make any difference. The course still doesn't close.
Would appreciate your assistance in resolving this.
3 Replies
Using viewed 100% of the slides will not work in your module because the user only sees the quiz question that pertains to their role.
If you:
• Changing the quiz settings on the results slide so that it only scores viewed questions, and
• Change the tracking options so that it tracks when the learner completes the quiz
This should fix your completion issue.
Thank you SO much. So simple, I should have worked it out! You know when you look at something too long, you can't see the obvious. :-)
Thanks again for your assistance. Much appreciated.
Yes, I do! Happy to be your second pair of eyes. 😊