Course not loading on mobile device

Hi Simon, tested on my mobile and the video plays. What is the published output size of the project. I think it is likely that the video is just taking time to load and it would load eventually.

Hi Sam,

Thanks for your response and assistance.  The output is 191mb if I'm reading it correctly (see attached), it seems not to work on iphones.

I am presuming this is a large file?  it contains 2 videos and around 230 interactions.  Are you able to advise what sort of file size I need to be looking at?

Many Thanks

Simon

Hi Simon, this does sound to be a large file. I have had course with multiple videos in them publish to 250mb in the past, but as I said, that is for a course with multiple videos, and so each individual video size was no greater than 10mb and would not take too long to load and start playing. If your course is 191mb and only contains two videos, I'm guessing your individual video file sizes are pretty large and would take a considerable time to download and buffer before playback begins.

If you are happy sharing the published output via a review link, I'm happy to take a look (I have iphone and pixel) and see if that could be the problem.

It works on my Samsung Galaxy S10.

Thanks, Sam

https://360.articulate.com/review/content/f67fe5ef-1267-4acd-983b-b6f760c67394/review

I have two videos each around 1 minute long and 20mb each in the project.  Unfortunately, it isn't an option to reduce the video quality further to make the video sizes smaller. 

Thanks for your continued assistance

Hi Simon, can confirm loading video problems in iphone 6S, 7 and 8 using Safari browser. Interestingly it worked in iPhone 11 safari. Definitely a problem there. Might be worth checking with support which iOS/browsers are supported.

Hi Sam,

Thank you so much for your assistance.  At least the problem has been identified