Course not loading when published as HTML5 with Flash fallback (Storyline 3)

Mar 29, 2019

I'm having the same issue that is detailed here in this thread, only I'm using Storyline 3. This really stinks. The only way I can view the course after publishing is to choose Flash then HTML5 option, not the HTML/Flash option. Is there any workaround?

1 Reply
Leslie McKerchie

Hello Teresa and welcome to E-Learning Heroes :)

Thanks for reaching out and sharing what you are running into with your published course.

  • How are you publishing and sharing your course? (LMS, Web, etc)
  • Are you using the latest update to Storyline 3, which is Build 3.6.18134.0?
  • What browser are you viewing the content in when it's not loading?

We did have some users report an issue with blank content in IE11 and if that's what you're seeing as well, this documentation may help.

If you need me to take a look, then with your permission, please share your project file so we can investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

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