Course not opening (from LMS) after re-starting
We publish our Articulate Storyline courses in Scorm 1.2 for LMS, and host them on an LMS called aNewSpring. We have dozens of courses and thousands of users and have been using this LMS for about 2,5 years now.
Often however, users cannot open a previously started course anymore. He has taken the course before, but perhaps didn't finish it and wants to finish it a few months later. Or he did pass, but wants to review the contents.
Upon clicking on Start, a new window with the Scorm course opens, but it shows a blank screen and freezes. Both in Firefox and Chrome. See the screenshots. If I login as the user, I get them same result: a blank screen. The user cannot access the content any more.
The same course opens fine when opening it as a new user or from my own account. This only happens when re-starting a course, after a while.
Any idea how to solve this?