Course not opening in Google Chrome (58)

Apr 21, 2017

Dear peer,

Until recently I had no problems with playing our courses in all regular internet browsers. But recently I found that some of our SL2 and Quizmaker courses  don't open anymore in Google Chrome. I have version 58. Neither locally when opened from my computer, nor when opened from an external site. 

When I try to open it, all I see is a mostly empty page with a frame (which is the frame in the course):

The courses were published to SCORM 1.2, to LMS, including html5 output. It's the html5 version that I try to open.

The weird thing is, it doesn't happen when the course is stored in our main LMS. Nor with new courses. Nor when I republish the courses which cause problems and try with the newly published version (which are approx. 6 months to 2 years old). And it DOES happen to both Quizmaker and SL2 courses.


Very vague, I am sorry, but I couldn't pinpoint the problem myself :( Could it have something to do with the Scorm version of older SL2 and Quizmaker courses, combined with the latest version of Chrome?

One of the courses which doesn't open in Chrome is attached. Thanks for any help!

46 Replies
Alyssa Gomez

Hi Amy,

Thanks for submitting your file, and I see that Ryan was able to help you sort it out! If you need any more help, feel free to reach out here or reply to Ryan's email.


Hi Andre,

Thanks for also sending your Quizmaker file to our team. I see that your case is in the correct queue, and you'll hear back from one of the Support Engineers shortly!

Crystal Horn

Hi there, Yang.  You should be able to host Articulate content in SharePoint Server. However, it won't work with SharePoint Online (the Microsoft Office 365 Hosted Edition), since it doesn't support HTML files. 

If you're using SharePoint Server, check with your SharePoint administrator for instructions on how to upload HTML content. Depending on your version of SharePoint, you may need to switch to "explorer view" before uploading content, or you may need to "check in" content after uploading it. Your administrator will know for sure. 

Yang Yang

Thanks for your suggestions Crystal and I have asked the Sharepoint team to take a look. I have re-published the project (AS2 update 12) and it seems like the HTML 5 version is not working at all  in both IE 11 and Chrome 58. I believe the version that worked previously was published in a slightly early version of the AS2. Here is a link to the project. 

Mike Song

Hi…let me clarify.

This is the preview that you see after you publish a SL 360 file which is stored on your hard drive….as you might recall…One option is to View Project…when I try to view the project…it jams…in chrome…and will not play.

Warm regards,

Mike Song | CEO | | 203-457-0444 |
See Mike on CNN, Fox, & GMA:

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