Course not resuming to correct slide

The workaround I've been told to use in the past is to set all slides to reset to initial state. This was the instruction provided for developers on a project I was on using SL2 in the past, and it worked then, and worked recently on an SL360 project I'm doing. 

Hi Traci

Thanks for the suggestion, I just ran through the course again with all of the slides set to "reset to initial state" and it's still happening. Typically its ok if I'm on a slide for a while, but it seems that if I'm on it for a couple of seconds, I'm taken back to the previous one on resume. 

Is anyone else experiencing this since the last update?

Paul

I am having the same issue in Storyline 2.  I am going to try in 360 to see if I have  the same issue.

Let us know what you find Michele. I responded to your post here as well. Not sure if you had a chance to look at that yet.

Hi Paul, 

We are looking into an issue with resuming, but with regards to Tin Can API.

If you need us to take a look at your file, please share the .story file with our team here.

Thanks Leslie, one of my colleagues raised a support case yesterday, Case # 01267039

We included one of our files with it.

Thanks so much Paul for the connecting the two for me. I'm attaching this thread to the case as well.

I have 4 large courses. The courses were just recently moved to a new LMS. It is in the new LMS the resume function and now bookmarking is not working properly. If I set it to "prompt to resume" there is no prompt and the user is taken to the first slide. If I set it to "always resume" it too goes to the first slide in the course.  About a week ago when the user re-entered the course, it would show the slides that were previously visited in the menu. But today, that feature is gone too.

I have read threads about the size of large courses and resume functions not working because of it. I'm thinking the change in LMS is contributing to the problem. But I'm wondering if I can redo something on my end to eliminate it. The LMS support team is not very responsive. Some details- It was built in SL1 and has been growing ever since. There are no videos in the course. Thanks for any help. 

That doesn't sound fun Julie.

Let's see if we can help from our side :)

So, what you can see with larger courses sometimes is hitting a suspend data limit, which you can read about here, so it's possible that SCORM 2004 may help you.

If you'd like to compare how it works in another LMS, you can publish to SCORM Cloud and test it there. If you need our help with this, just share your .story file.

Sorry for the embarrassingly long time to get back to you. I did read about the suspend data limit prior to posting. Who knew this could be a problem ;) I tried the advice of publishing to 2004. Interestingly that published version did not have any bookmarking including in the menu. I'm using the free SCORMcloud so the file is too large to upload. I will send it privately through Articulate Support.

Cheers,

Julie 

No worries Julie.

Thanks for reaching out to the support team :)