The course I have recently completed will not register in our LMS as complete - and I cannot for the life of me see why.
I have tested it with scormcloud and that shows it as incomplete as well, so the problem is with the SL file not the LMS.
Can someone suggest what the common reasons for this happening are? I have made 25 separate changes to the file to try and make it work to no effect. Any ideas what the elusive solution could be?
are you completing using a result slide or 'number of slides' visited? Have you checked the options in the publish > reporting and tracking that are correct for your LMS.
thank you for your response. I have a results slide and the settings are set to passed/incomplete. The course is set up in such a way that learners have to keep on repeating the quiz until they pass so we don't want to track it by slides viewed - this would mean they could view all the slides but still fail the quiz.
Hi Katherine! So, your users are passing the quiz, you are tracking by passed/incomplete, you are still getting an incomplete, and you can replicate this issue in SCORM Cloud?
We would want to take a look at this. Would you be able to share your .story file with our support team here.
7 Replies
Hi Katherine,
are you completing using a result slide or 'number of slides' visited? Have you checked the options in the publish > reporting and tracking that are correct for your LMS.
Hi Wendy
thank you for your response. I have a results slide and the settings are set to passed/incomplete. The course is set up in such a way that learners have to keep on repeating the quiz until they pass so we don't want to track it by slides viewed - this would mean they could view all the slides but still fail the quiz.
Hope that makes sense!
Hi Katherine! So, your users are passing the quiz, you are tracking by passed/incomplete, you are still getting an incomplete, and you can replicate this issue in SCORM Cloud?
We would want to take a look at this. Would you be able to share your .story file with our support team here.
Thanks Leslie, I have just shared the file.
Thanks Katherine. If you want to share your case number, I'd be happy to follow along as well.
Hi Leslie, the case is #00582747. One of your gurus has made it work - now I just need to work out how!
Yes, I see where Abel has shared some trigger assistance with you :)
Thanks for the update and good luck with your project.
This discussion is closed. You can start a new discussion or contact Articulate Support.