I could really use some help. I assigned a course to over 1000 employees yesterday. I have received word from a few users that the content they see is missing the letters T and F. Please see the attachment.
Has anyone ever had this happen? How was it resolved?
Hello, I had this happen awhile back and there are some lengthy discussions about it in this forum. If above did not help, I see that your capture has one line of text with t and f's, the other does not, check your font. Assuming that font is different that the line above it, try switching to a different font if you can, or at least temporarily to see if it fixes the problem.
Here is a newer suggestion from Articulate, and then the second link is a more in-depth discussion with folks running into similar issues. I may have some other info if I can find, I will post. Good luck, hope you can resolve.
Sorry to hear you're running into this issue! Once you go through the article Jeff linked above, if you still find yourself running into missing letters, feel free to connect with our support team to lend you a hand in figuring out the root of the problem!
4 Replies
Hi, Kelly,
I captured the image below from another discussion a while ago, and saved it for reference, because my main client sometimes has this issue.
I don't know if this happens with Edge, and I haven't encountered the issue with other browsers. But perhaps this info will help.
Hi Judy:
I really appreciate your quick response. I will look into it straight away:)
Thank you.
Hello, I had this happen awhile back and there are some lengthy discussions about it in this forum. If above did not help, I see that your capture has one line of text with t and f's, the other does not, check your font. Assuming that font is different that the line above it, try switching to a different font if you can, or at least temporarily to see if it fixes the problem.
Here is a newer suggestion from Articulate, and then the second link is a more in-depth discussion with folks running into similar issues. I may have some other info if I can find, I will post. Good luck, hope you can resolve.
https://articulate.com/support/article/Learners-See-the-Wrong-Font-or-Missing-Letters-in-Internet-Explorer
https://community.articulate.com/discussions/articulate-storyline/letters-t-and-f-going-missing-in-storyline-360-for-small-population-of-users
Also, what browser are you seeing this happen on? For example, I believe IE has an issue, with Times New Roman.
Hi Kelly,
Sorry to hear you're running into this issue! Once you go through the article Jeff linked above, if you still find yourself running into missing letters, feel free to connect with our support team to lend you a hand in figuring out the root of the problem!
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