Course stuck on rotate your screen even when rotate screen is enabled - particularly iphones.

Jan 03, 2020

Users are contacting me because when they start the course they see the icon and note to rotate their screen. Even when they do, the image does not go away and they cannot start the course. Anyone know if this is a common issues and any resolution?

I have course to play in landscape only on both tablets and phones.

1 Reply
Katie Riggio

Hi there, Jennifer.

I haven't seen reports of this, so I'm glad you reached out. I'd love to help investigate!

What version of Storyline are you running? Also, is there a trend in the browser your learners are using to view the published output?

And if we can have permission to test an affected .story file, that would be gold! We'll review it in a similar environment, and delete it after! You can attach it publicly here, or share it privately here.

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