Course Will Not Achieve Completed Status

Hi Terry,

Thank you for the suggestion. I have tried having the final results slide targeting the questions, but the course still does not mark complete, even with a score of 100%.

Can you snip shot the tracking screen of the reporting and tracking options? Maybe the Result slide properties too?  that way I can see the options that are checked and not violate the proprietary material.

Hi Terry,

Here are the properties you requested, as well as the Publish settings, just in case. Thank you again for your help!

 
Figure 1 Publish Settings

Figure 2 Reporting Options

Figure 3 Tracking Options

Figure 4 Result Slide Properties

Are you using the latest update of Storyline 2? Update 5?

I am facing some of the same issues, but I am tracking using TinCan. I let my users retry the quiz if they fail on their first try, and when they pass on their next try, the status of the course never updates our LMS to completed. I see in our LRS that the user has passed the course. The same happens on SCORM cloud.

When I test the same test course that is published with an earlier version of Storyline 2 everything works as expected, and the course tracks Completion: complete and Success: passed.

Have you tried only publishing one of your quizzes and see if they track correctly one by one, or if the same thing happens?

I just tested my test course on SCORM cloud published to SCORM 2004 (with the same adjustments as you have) and got the same result when I did not pass the test on my first try, then passed on the next try. In SCORM cloud the course tracks Completion: complete and Success: failed. Even if I passed the test on my second try.

I don't know if this has anything to do with each other but just thought I had to reply to it :-)

Hi Ryan,

Thanks for sharing that information here - and I don't see anything off in terms of your publish settings and similar. I know you said it was proprietary content, so difficult to share in the forums here - but if you'd like to share it privately you can always send along here to our Support engineers where content is kept confidential, and they can also sign an NDA if needed. 

Hi Jannicke, 

I don't see anything similar reported to our team yet in regards to update 5, although we'd be happy to take a look at a course and do some testing. If you're able to share here great, or use the link I provided for Ryan. 

I have reported this to support (Case #00559060), and provided files and my login information to look at it at SCORM Cloud where the same issue happens.

Thanks Jannicke - and it looks like Miker got your files early yesterday AM (at least early my time!) and is taking a look. 

He'll be in touch once he has additional information to share and I'll follow along in your case as well. 

Jannicke, yes, I am using version 2.5. Ashley, thank you for looking over my publish settings. I would like to send the file to your support engineers, but I don't see a link in your post to which to send the file.

Hi Ryan,

Looks like the link didn't take - so I updated, and it's also here: http://www.articulate.com/support/contact/submit.php

Thanks Ashley. We're going to need to do an NDA, and I'm just waiting for our VP of HR to get me the information. Meanwhile, in response to Jannicke, I opened another course from an earlier version of Storyline that I know is working, saved it in version 2.5, and published it to our LMS. I did not have any issues with that course--it completed successfully as it has always done, so I don't think it's as simple as being an issue with version 2.5.

Thanks Ryan for the update and please let us know once you're able to submit the case and I'll follow along. 

Hi Jannicke,

I checked in on your case this AM, and it looks like Miker was able to replicate the issue and has reported it to our QA team for additional review. Ryan, with that in mind, we'll definitely want to take a look at one of your files as well so once you're able to share it please let us know. 

UPDATE: I submitted the case yesterday, and it turns out that the issue lay in the Result Slide Properties (see Figure 4, above). Although I was only reporting based on a single result slide, the fact that this result slide was calculating results for selected result slides, instead of selected questions, caused it to fail to report a status to the LMS. I am going to attempt to use variables, instead of separate result slides, to provide remediation, and I have submitted a feature request, but I thought Jannicke and Ashley, as well as anyone who happens to read this thread, would want to know this information.

Ryan,

This is something that I have been trying for a bit, with little results.

If you get this to work, could you share a snip of your variables so that I could try to glean some knowledge from your setup?

What I have done is basically stopped the progression of the course until the user passes each segment, then base completion on the last results slide, with the thought that they wont get to the last slide without passing each of the previous quizzes.  

I appreciate you sharing an update and solution Ryan!

I was able to get my course to function as intended by using variables. In my case, I did not have four separate tests; I just had four topics within a single test. I created one variable for each topic, and I had a slide that would show which learning objectives had been met so far, based on the results of the test. Learning objectives showed as "met" if the variable for the associated topic had a high enough value.

Because a user could take the test more than once, I made sure to set the value of each variable to 0 at the start of the test. For each question on the test, I added points to the value of the relevant variable at the start of the timeline of the Correct slide layer.

In order to route participants to the right content and allow them to skip over material they had already mastered, I split the course into scenes for each topic. On the last slide of each scene, I created several conditional triggers for the Next button, to send the user to the parts of the course they actually needed, based on the values of the variables. All of this is essentially the same thing I was doing before, except that I had to create the variables and the triggers to adjust the variables manually, instead of letting Storyline do the work with system variables and result slides.

Terry, I'm not sure how much it will help you to see my variables, but I've attached a screen shot of my variables and of the usage for one of my variables. I hope this helps.

Its absolute genius. That is all I needed to get the idea rolling in my head.

Hi all,

I wanted to provide an update here, as Storyline 2 Update 10 was just released, and included a number of fixes which you can see in the release notes available here. The item you all may be particularly interested in is how it fixed issue where the course satisfaction status wouldn't be updated in an LMS when retaking a Tin Can API (xAPI) course. You can download the latest update here, and after downloading and installing the latest update you’ll want to republish any existing content to ensure that the updates and fixes are applied.

Let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

Hi Ashley,

I seem to be having the same issue. Once I complete the course in Tin Can API on my LMS, it will not close as it did when I published it as SCORM, and it does not show as "completed" either.

It only changes the status to "completed" after refreshing the page. However I cannot expect users to have to do that in order to move on to the next module. The course should close and change to "completed" by itself.

My version of Storyline is Update 12 1705.520.

Can you assist me with this?

Thanks in advance!

Hi Amaia,

I'd love to help. Have you already tested the course in another LMS such as SCORM Cloud? That'll help us narrow down if the issue is with your course or the LMS. If it works in SCORM Cloud. you'll want to reach out to your LMS team for next steps. If it doesn't work at SCORM Cloud, upload a copy of your file to our team here. 

Hi Ashley, 

It does work on SCORM cloud.

Apart from the "course not exiting" trigger not working on the LMS with the Tin Can API export, there are other glitches that are the same as when I publish the course in SCORM 2004:

- The count of my variable "VariableCircles" does not work.

- The font in texts where I need to print the variable count, changes to Arial and the text moves up left in the circle or background I'm using.

- When reviewing my quiz (when I do it in Articulate it works fine but) on the LMS, I get the next and prev buttons that in theory I disabled and also the order of the questions review is wrong.

How to solve these issues or work around them? I attach the first file in both SCORM 2004 and Tin Can API, which present all those matters.

Thanks!

Amaia

Hi Ashley,

Have you been able to take a look at my files?

Thanks again

Hi there, Amaia.  I uploaded your 2004 version into SCORM Cloud.  I was able to get a completion status on the course, but I noticed that the exit trigger didn't work, and in HTML5 output, the variable counter didn't count down as I clicked on those circles.

For the exit course trigger, here are some reasons why it may not work as expected.

I would expect the variable counter to function in HTML5 output.  Would you be able to share your .story file for us to see the setup and to try to replicate in a new file?

Thanks for working with us, Amaia!