Course Will Not Load in LMS but does with HTML Player File

Hello Everyone,

Our course will not load in our LMS but plays perfectly from the HTML player file. I do not see anything wrong with the course within storyline and the publishing settings are exactly the same as the other 120 courses that we have uploaded successfully to our LMS. I can't use SCORM cloud because the file is to big for the trial and I'm not going to pay for an account without trying it out first. I do not think that it is the LMS though because everything is the same as every other class that we have created, edited, and/or uploaded. Am I missing something within the storyline file before editing? Is there some sort of bug that I am unaware of? Has anyone else had this issue? I am stumped. I cannot upload the file. Also, we use SCORM 2004. 



3 Replies
Leslie McKerchie

Hello Steven and welcome to E-Learning Heroes :)

Thanks for reaching out and letting us know that you are running into an issue uploading to your LMS.

You mention that the file will not load. Does this mean uploading to the LMS or clicking to launch it within the LMS?

If during upload, be sure you are zipping the output from the publish successful dialog box prior to uploading to your LMS.

Are you seeing an error message? What version of Storyline are you using?

I know you mentioned not being able to share the file, but I wasn't sure if that was just within the forums. With your permission, if you'd like us to take a look at your project file to investigate what's happening, you are welcome to upload it here. It will be deleted when troubleshooting is complete.