We are facing an issue with Storyline3/360 HTML5 only LMS version of the course on IE11 only. (working fine on Chrome)
Clicking a button (which triggers only jump to next page) on a particular screen changes the focus of the course window and results in hiding the course window behind any other application window (e.g. MS-Word, any other open desktop application etc.). In console we find few warnings "Tried to focus on non-focusable item". (Screenshot of the console is attached.)
Flash version of the course is working fine.
Please let me know if there is any solution to this. Or Do we need to change any settings in IE which will solve this issue.
Hmm that does seem odd, Sagar! I'm happy to look into this with you.
Can you share your unpublished .story file here so I can do some testing? You can add it as an attachment to a comment and just let me know which scene/buttons are causing the problem.
Thanks for the response. Later, we found that we are facing this issue only from client's LMS however it is working fine from Scorm Cloud. We have informed same to the client and waiting for client's response on this. Will update you.
We checked with client and the issue is with CSOD LMS only. Is there any solution for this Or known issue specific to CSOD LMS? (Flash version is working fine without issue)
Thanks for letting us know! Have you reached out to CSOD LMS support? Since the issue is limited to that environment, that would be the next best step.
You may also want to try reaching out in this Cornerstone thread. There are lots of Cornerstone users subscribed there, so you may get some helpful feedback from people with first-hand experience.
I haven't heard of additional reports about this, even for other LMSs. I'm not sure what Sagar was able to determine with Cornerstone, but you may want to reach out to him directly.
Are you also seeing this in IE11 only? Have you confirmed that SuccessFactors isn't launching the content into a Compatibility mode for IE? Here's how to check:
Option 1: Change Your Compatibility View Settings
Click the gear icon in Internet Explorer (or click the Tools menu if it's visible), then choose Compatibility View settings.
If the website where your course is hosted is listed in Compatibility View, select it and click Remove.
Also, if you're using an intranet, such as SharePoint, to host your Rise course, temporarily uncheck Display intranet sites in Compatibility View.
Click Close, then launch your course again. If the page is still blank, try the following method.
Option 2: Use the Developer Tools to Switch Document Modes
Click the gear icon in Internet Explorer (or click the Tools menu if it's visible), then choose Developer Tools. They'll open across the bottom of your browser.
On the right side of the developer bar, you should see an icon that looks like a computer monitor and a smartphone with a number beside it. When you hover over the icon, a tooltip will say Document mode (with a number). Click the icon to display a list of Internet Explorer version numbers.
This appears to still be an issue - we are having reports of this across various courses in CSOD. Some but not all were published with SL360. Only thing that is consistent is IE-11. Everything works fine in Chrome. Did anyone ever get a solution for this?
Sorry that you're running into a similar problem, but thanks for sharing the results of your testing. Is the issue only happening in your LMS or are you able to replicate the behavior in SCORM Cloud?
Were you able to check the compatibility settings that Ashley shared above?
Glad to hear it's working in SCORM Cloud. At this point, you'd want to reach out to your CSOD team to see if they had any other thoughts on how to change the behavior when launched in your LMS.
My course was hiding in CSOD using the IE browser. By hiding I mean on a Windows box the course would begin and then at a certain point it would disappear and be accessible only behind the IE icon on the taskbar at the bottom of the Windows desktop. Windows 10 BTW.
It worked fine in SCORM Cloud (both browsers) and in CSOD Chrome. The problem occurred after the first slide and also twice later in the course. We changed settings, we cleared caches, I published using various flavors of SCORM, I re-saved MP4 videos in case there was a codec problem, I created the course over from scratch. I suspected the CSOD administrators were doing something wrong and I'm sure they suspected me. Nothing worked.
I think I finally figured it out. I took out all of the "jump to slide when the timeline ends" occurrences. The slides all involved playing an MP4 and then jumping to the next slide when the video finished. For me, it was the company logo video jumping to a "still" title slide. I combined these into one slide and it worked. No more hiding in IE. I hope this helps someone and I hope others can corroborate my findings.
This same issue is being replicated with Coggno LMS. The customer was facing this issue only for the autojump screens. This did get fixed when we changed this to manual.
I'm experiencing a similar issue but only with Lightbox links in CSOD and IE 11. Works perfectly in Chrome but the course will collapse behind all open programs once the user clicks my lightbox links in IE.
Thanks for reaching out. I just replied to a similar conversation here if you'd like to keep the conversation going in one place and for anyone following along.
15 Replies
Hmm that does seem odd, Sagar! I'm happy to look into this with you.
Can you share your unpublished .story file here so I can do some testing? You can add it as an attachment to a comment and just let me know which scene/buttons are causing the problem.
Thanks!
Hi Ali,
Thanks for the response. Later, we found that we are facing this issue only from client's LMS however it is working fine from Scorm Cloud. We have informed same to the client and waiting for client's response on this. Will update you.
Thanks
Sounds great, Sagar- perfect move! Keep me posted 🙂
Hi Ali,
We checked with client and the issue is with CSOD LMS only. Is there any solution for this Or known issue specific to CSOD LMS? (Flash version is working fine without issue)
Hey Sagar,
Thanks for letting us know! Have you reached out to CSOD LMS support? Since the issue is limited to that environment, that would be the next best step.
You may also want to try reaching out in this Cornerstone thread. There are lots of Cornerstone users subscribed there, so you may get some helpful feedback from people with first-hand experience.
Keep us posted!
This issues isn't just with Cornerstone. We're having the same issue with SuccessFactors. Did anyone find a fix?
Hi Darin,
I haven't heard of additional reports about this, even for other LMSs. I'm not sure what Sagar was able to determine with Cornerstone, but you may want to reach out to him directly.
Are you also seeing this in IE11 only? Have you confirmed that SuccessFactors isn't launching the content into a Compatibility mode for IE? Here's how to check:
Option 1: Change Your Compatibility View Settings
Option 2: Use the Developer Tools to Switch Document Modes
This appears to still be an issue - we are having reports of this across various courses in CSOD. Some but not all were published with SL360. Only thing that is consistent is IE-11. Everything works fine in Chrome. Did anyone ever get a solution for this?
Hi Renee and welcome to E-Learning Heroes :)
Sorry that you're running into a similar problem, but thanks for sharing the results of your testing. Is the issue only happening in your LMS or are you able to replicate the behavior in SCORM Cloud?
Were you able to check the compatibility settings that Ashley shared above?
The course functions properly in SCORM cloud, and all the compatibility settings are as Ashley directed.
Renée Frisk-Jones
Corporate Training Manager
Sent from my iPhone
Hi Renee,
Glad to hear it's working in SCORM Cloud. At this point, you'd want to reach out to your CSOD team to see if they had any other thoughts on how to change the behavior when launched in your LMS.
Keep us posted if you need anything else!
My course was hiding in CSOD using the IE browser. By hiding I mean on a Windows box the course would begin and then at a certain point it would disappear and be accessible only behind the IE icon on the taskbar at the bottom of the Windows desktop. Windows 10 BTW.
It worked fine in SCORM Cloud (both browsers) and in CSOD Chrome. The problem occurred after the first slide and also twice later in the course. We changed settings, we cleared caches, I published using various flavors of SCORM, I re-saved MP4 videos in case there was a codec problem, I created the course over from scratch. I suspected the CSOD administrators were doing something wrong and I'm sure they suspected me. Nothing worked.
I think I finally figured it out. I took out all of the "jump to slide when the timeline ends" occurrences. The slides all involved playing an MP4 and then jumping to the next slide when the video finished. For me, it was the company logo video jumping to a "still" title slide. I combined these into one slide and it worked. No more hiding in IE. I hope this helps someone and I hope others can corroborate my findings.
Hi All,
This same issue is being replicated with Coggno LMS. The customer was facing this issue only for the autojump screens. This did get fixed when we changed this to manual.
I'm experiencing a similar issue but only with Lightbox links in CSOD and IE 11. Works perfectly in Chrome but the course will collapse behind all open programs once the user clicks my lightbox links in IE.
Hi Daniel,
Thanks for reaching out. I just replied to a similar conversation here if you'd like to keep the conversation going in one place and for anyone following along.
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