Hi there, I need some help. I am working on a course that contains many long videos, so I broke them up into smaller chunks. The problem I am having is that when I am reviewing it in articulate review, or in scormcloud, once the video gets about 12 - 15 minutes or so into playback, it stops dead. I used handbrake to do the web optimization based on suggestions in the forum, and the videos were compressed by my colleague. Any ideas as to why this is happening and what I may have missed in publish? The course is attached.
I appreciate that you've shared your file with us! I opened your course in Storyline 360 (Build 3.50.24668.0) and published it to Review 360. I listened to the video for 20 minutes, and it never paused. I was using Chrome as the browser.
I'm not able to recreate this issue you see in your course. Are you using Storyline 360 (Build 3.50.24668.0) and Chrome?
I'd recommend testing the course in multiple browsers to see if the behavior occurs in a specific browser.
HI, thank you for looking into the problem. I am using storyline 360 and chrome and the video always stops. I do appreciate your looking into this for me.
Ruth-Ann Goetz
Learning and Organizational Development Specialist
eLearning/Instructional Design
Center for Learning and Innovation
1979 Marcus Avenue
New Hyde Park, New York, 11042
Tel: (516) 396-6072
Email: rgoetz@northwell.edu
Northwell Health
Visit us at Northwell.edu
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3 Replies
Hi Ruth Ann!
I appreciate that you've shared your file with us! I opened your course in Storyline 360 (Build 3.50.24668.0) and published it to Review 360. I listened to the video for 20 minutes, and it never paused. I was using Chrome as the browser.
I'm not able to recreate this issue you see in your course. Are you using Storyline 360 (Build 3.50.24668.0) and Chrome?
I'd recommend testing the course in multiple browsers to see if the behavior occurs in a specific browser.
HI, thank you for looking into the problem. I am using storyline 360 and chrome and the video always stops. I do appreciate your looking into this for me.
Ruth-Ann Goetz
Learning and Organizational Development Specialist
eLearning/Instructional Design
Center for Learning and Innovation
1979 Marcus Avenue
New Hyde Park, New York, 11042
Tel: (516) 396-6072
Email: rgoetz@northwell.edu
Northwell Health
Visit us at Northwell.edu
The information contained in this electronic e-mail transmission and any attachments are intended only for the use of the individual or entity to whom or to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If the reader of this communication is not the intended recipient, or the employee or agent responsible for delivering this communication to the intended recipient, you are hereby notified that any dissemination, distribution, copying or disclosure of this communication and any attachment is strictly prohibited. If you have received this transmission in error, please notify the sender immediately by telephone and electronic mail, and delete the original communication and any attachment from any computer, server or other electronic recording or storage device or medium. Receipt by anyone other than the intended recipient is not a waiver of any attorney-client, physician-patient or other privilege.
Hello Ruth Ann!
Thank you for those details! I'd recommend testing your course in Tempshare to see if the course behaves differently there.
Please keep us updated on your findings!
Also, your contact information came through as well. This Peek video will show you how to edit it out if you’d like!