Course won't complete and integrate with the LMS
May 06, 2015
I have two identical courses, one in English and the other translated to Spanish. The Spanish course will not complete and send completion status to the LMS. I have checked and all settings are identical in both Storyline and the LMS. My LMS uses SCORM 1.2 and the LMS Reporting status is set to Passed/Failed. Tracking is set using the number of slides viewed. I am using the first version of Storyline and Mindflash is the LMS we are using. I uploaded the index_lms.zip to the LMS. The English version is fine; it completes and sends the status to the LMS. I have run out of things to check. Can anyone help?
12 Replies
Hi Lela
you could try uploading the Spanish version to www.scormcoud.com and see if it completes then you will know it's isolated to an LMS setting.
Thanks, Wendy. I'll try.
Lela P. Fasciano
Lela P. Fasciano
Instructional Designer
Assurant Solutions | Global Warranty Program
260 Interstate N. Circle, SE | Atlanta, GA 30339
O: (770) 763-1407
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I ran the course on cloud.scorm.com and it did not complete there either. I am using the Pyramid game at the end of the course. Is there a trigger in the game to "end the course" ?? Do I need to add a trigger on the Results slide of the game to end the course?
Hi, Lela --
There are a few things we can try to rule out some common issues: Please make sure you are working locally as described here, and you may want to try importing the file into a new file. If you are still having issues, you might want to try to repair Storyline.
And in addition to testing in the SCORM Cloud as Wendy mentioned, you might also want to check out this article on Troubleshooting LMS issues.
Also, please note that when you reply via email, your email signature is displayed publicly here in the thread, so feel free to edit to remove that information if you wish.
Hi Lela! If you are able to replicate the issue that you are having in SCORM Cloud, our support team will want to have a look.
Hi Lela
you say the English and Spanish versions are identical but only the English one completes...is the game in the Spanish version as well? How do you exit the course on the final slide of the English version compared to the Spanish version? Maybe it's trigger order on the final slide. Hard to say without seeing it.
Thanks, Leslie. I am going to upload both versions of the course, the English version (that works correctly) and the Spanish version that will not complete.
Hi Lela!
Looks like you got your case supported (00549998). Thank you for doing so and you should be hearing from someone soon.
Hi Leslie, Lela,
I'm curious...if this is resolved? Can you please post an update so that we understand the issue and resolution?
Thanks!
Hi Lela,
I'm interested to know how you went with this problem. I recently created 8 Assessment modules in 6 different languages, and encountered my fair share of learning moments along the way.
Some of the things I learned along the way are:
I hope this helps
What I ended up doing was saving the Spanish version as a new Storyline file. There must've been a "glitch" in the original version because the newly saved version completed just fine.
Thanks for popping in with an update Lela! I was going to share that our team was unable to re-create the error :)
Manish - Feel free to reach out to our team as well if you need some assistance.
Leonard - Thanks for sharing your tips as well :)
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