Courses not playing on iPad
Jan 19, 2015
I am trying to play courses on an iPad (they were published w/ HTML5,) however, every time we launch a course we run into three specific problems:
1. The course will freeze at any part where interactivity is built in
2. The course will run except the video (an .mp4 file) will not show - all added text boxes, arrows and shapes appear on screen with the video background, but the actual video and audio are absent
3. The course will start and after 1-2 slides will close the window and end the course.
I am trying to research to confirm that this is a hardware, not software, opportunity so any feedback will help.
Thank you!
6 Replies
Hi Audrey!
Can you share the .story file so that we can take a look?
Yes, there are quite a few files with this issue but I will post a couple.
Hi Audrey!
It looks as if you have shared the published zipped output with me here, but I was hoping for your .story project file.
I'm not sure why but this is not letting me share the .story file with you. I can attach the file but cannot "Post Reply." Please advise.
Sorry to hear that Audrey! You can share here perhaps :)
I received your file. Thank you! I'll be responding to your case soon.
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