I am struggling to understand with why courses are not marking as complete. Learners will complete the same course yet one will show complete one will show in progress. We are on the Sum Total Maestro LMS? Anyone else having this problem?
How are you tracking completion, is it by slides viewed or by quiz result. Also, do you have any details that distinguish between the learners who can and cannot complete for example, did some resume and others complete in one sitting, did they pass a quiz first time or did they need another attempt?
This might help to figure out if the problem is coming from the LMS (I have no experience with your LMS) or an error in the course itself.
I'm sorry to hear about the odd completion behavior you're experiencing. I'd suggest begin by checking into the article here on troubleshooting common LMS tracking and reporting issues. I'd specifically look at testing the course at SCORM Cloud which is an industry standard for testing SCORM content to see how the course behaves there.
Please feel free to keep us posted after you test it at SCORM Cloud.
@ Harri - I haven't identified a pattern yet - it happens with both quiz/slide count but I will investgate if folks have are going back into the course rather than opening it for the first time.
3 Replies
Hi Joanne,
How are you tracking completion, is it by slides viewed or by quiz result. Also, do you have any details that distinguish between the learners who can and cannot complete for example, did some resume and others complete in one sitting, did they pass a quiz first time or did they need another attempt?
This might help to figure out if the problem is coming from the LMS (I have no experience with your LMS) or an error in the course itself.
Hope this helps
Harri
Hi Joanne and welcome to Heroes!
I'm sorry to hear about the odd completion behavior you're experiencing. I'd suggest begin by checking into the article here on troubleshooting common LMS tracking and reporting issues. I'd specifically look at testing the course at SCORM Cloud which is an industry standard for testing SCORM content to see how the course behaves there.
Please feel free to keep us posted after you test it at SCORM Cloud.
@ Harri - I haven't identified a pattern yet - it happens with both quiz/slide count but I will investgate if folks have are going back into the course rather than opening it for the first time.
Thanks to you both - this give me a good start!
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