The courses we developed with Articulate storyline 360 is playing well on Android phone but it stops at a particular point every time on an Android tablet. We have observed that it generally stops after an interactivity or at a point where an inserted youtube video has to play. Please help resolve this issue.
Can you share a little more detail on the behavior seen in the Android tablet?
What version of Android is the device running?
Did you publish the course for Web, LMS, or something else?
Can you share your .story file? Simply attach it into this discussion by using the Add Attachment link on your reply. Feel free to also share it privately with our Support Engineers here – we'd like to try to replicate this behavior on an Android tablet and let you know what we find!
Actually we have some fla files which we need to convert to html5. So we are using Articulate Storyline 360 for this. After inserting those files into Articulate Storyline we are publishing it for LMS (Since we have to track the progress). I have attached a screenshot of it. After publishing the videos are working fine with all the devices but when we insert the published output into an apk and run it. It is getting stuck. I am sending the source files to the support team.
I am using iBall slide Snap 4G2(Biscuit Gold) Tablet.
Thank you for the extra environment info & .story file you provided in your support case, Aarthy!
I've included your latest update in the case, and you should hear back from one of our Support Engineers shortly. Thanks for continuing to reach out, and I'll follow along in your case as well!
4 Replies
Hello, Aarthy – and welcome to ELH 🌟
I'm happy to help! Can you help me with:
Looking forward to lending a hand!
Hello Katie
Many thanks for your involvement.
Actually we have some fla files which we need to convert to html5. So we are using Articulate Storyline 360 for this. After inserting those files into Articulate Storyline we are publishing it for LMS (Since we have to track the progress). I have attached a screenshot of it. After publishing the videos are working fine with all the devices but when we insert the published output into an apk and run it. It is getting stuck. I am sending the source files to the support team.
I am using iBall slide Snap 4G2(Biscuit Gold) Tablet.
Android - Android 6.0 Marshmallow
Thank you for the extra environment info & .story file you provided in your support case, Aarthy!
I've included your latest update in the case, and you should hear back from one of our Support Engineers shortly. Thanks for continuing to reach out, and I'll follow along in your case as well!
Thanks Katie for your help. Let's see whether they will be able to resolve it.
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