Courses published for the web no longer loading in Chrome

I am having the same issue. See attached.

I tested this on a few different computers.  Computers with older versions of Chrome have no issue.  One computer was actually in the process of updating Chrome.  It worked prior to the update.  Then after closing Chrome to launch the new version as it said to, it would then no longer work.

Hi Adam- Thanks so much for reaching out here and sharing your experience. You're right, this is something that's happening after the latest update to Chrome due to a new security feature of Flash Player 23. You can read more about it in Ashley's post over here. 

Google now stopped supporting Flash content by default in the chrome 53 version onward if you launch course on local machine. However, HTML5 version (story_html5.html) run fine on Chrome.

If you run course from LMS, Flash version runs fine. I have tested it on SCORM Cloud.

Thanks Nitesh, and you can choose to enable Flash content in Chrome as well by going to the chrome://plugins/ and enabling it there. I often toggle mine back and forth while doing testing of various courses and features. 

We just started experiencing this issue with SL2 files on our LMS running on Chrome. These files all used to launch and work correctly, and have now stopped working. They launch but only show a blank player. The audio still plays, but nothing appears on the screen. Is this caused by a recent upgrade to Flash? Has anyone else been experiencing this issue in the past few weeks?

Hi Sara!

Have you recently upgraded Google Chrome? Google introduced a new security feature in Chrome 56 that blocks Flash content unless you give it permission to play.

You can get around this by including the HTML5 output when you publish. Then, bypass the Flash output and launch the HTML5 course directly. Just link to the story_html5.html file in your published output.

If you try that and you're still having trouble, we can help you test the file to nail down whether your LMS is the culprit. Simply send us the original unpublished file using this link, and we'll take care of the rest. 

Hi Alyssa,

How do I link the story_html5.html file in my published output?

Hi Alyssa,

If I bypass the Flash output in these files and launch the HTML5 course directly, won't we have issues for users who are not using the most current version of Chrome or are using another browser that doesn't fully support HTML5?

Thank you,
Sara

Hi Sara,

That's right--if learners are using another browser like Internet Explorer, they'll need a link to the Flash output. It sounds like linking directly to the story_html5.html file isn't a viable workaround for you. 

I'm curious to test your file in another environment like SCORM Cloud to see how it behaves there. Would you mind sharing a copy of it with me? You can attach it in a new thread comment using the Add Attachment button. 

Hi Alyssa,

I attached the original SCORM 1.2 zip file and the SL2 file. I did republish the file out of SL2 and uploaded the new SCORM 1.2 zip file to our LMS, and for the people I've talked to who were having the issue, the file is now working. Do you have any idea why that would be? Thank you, Sara

Hi Alyssa,

I just received an timeout error code while trying to upload the files. Please let me know if they  did not upload.  Thanks, Sara

Glad to hear it's now working, Sara! Is it possible the course was originally published with an earlier update of Storyline 2? That would make a difference in how it performs. 

I also tested the file on SCORM Cloud, and it's working well there, too. You can test it using this link, if you'd like. 

Thank you Alyssa. For now, I'll plan on republishing the SL2 files that seem to be having issues.

We are having the same problem too.

Hello Alyssa,

We are having this same problem elsewhere where the connections are dated and spotty not in our office.  Would you recommend using the html 5 link too?  A

For example: 

http://99ld.s3-us-east-2.amazonaws.com/HRHandbook2018/story_html5.html

lso we are accessing this link via a vimeo page as shown in the screenshot.  Many thanks,

Indrani

Here is a copy of the Published file. Thanks so much.

"/story_html5.html" link seems to be working.  Do you think changing  this to "index.html" will work too?

Thanks,

Indrani

Hello Alyssa,

All is fine.  It is working well.  Please could you let me know why I am getting a huge white arrow over a black circle before a course opens up. Please see the attached file. It is a flimsy request in comparison to the whole course working.  But thought of asking.  Many thanks

IS

Hi Indrani,

That play button is much larger than I'd expect, but it's added in the latest updates to Storyline to account for the changes browsers such as Chrome and Safari have made to the way they handle the autoplay of media items. You can read a bit more about that here. 

It sounds like you were able to resolve the other issue you were having with your video playback though? 

yes, so glad everything is working perfectly.  The 'html5' saved me and us :)

Thank you so much

So happy to hear that, Indrani. Enjoy your weekend. 😀

Yes, you too -Ashley.  On an another note, I think I can live with the big black play button :)

Hello Ashley,

I am all set

Thank you so much,

Indrani