Courses won't preview in 360

I've just switched from Storyline 3 to 360 and when I try and preview a course it won't work. It starts with the big buffer circle and in the middle and then switches to a small one like in the attached picture and doesn't launch the course. 

This is also the case when I publish to the web. 

Any ideas how I can fix this?

 

Edit : They also do the same thing when published in Articulate ReviewBuffer

6 Replies
Leslie McKerchie

Thanks for the additional information, Howard.

Curious if the issue happens in any course you are working on or just this particular one?

If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.

If it's happening in any/all files, you should certainly conduct a repair of your software if it's the latest version or be sure to update if you're not.