crash of player properties

Apr 27, 2019

cristina eleuteri
By cristina eleuteri

Hi everyone

I'm trying to edit player properties but every time this error report appears.

I work with Storyline 3, last update.

Thank you

1 Reply
Leslie McKerchie
almost 5 years ago04/29/19 at 3:50 pm (UTC)

Hi Cristina,

Thanks for reaching out and letting us know that you're having issues with crashing. It looks like you meant to share a screenshot explaining what you are running into, but I'm not seeing that attached here.

Curious if the issue happens in any course you are working on or just this particular one?

  • If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.
  • If it's happening in any/all files, you should certainly conduct a repair of your software.

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