Crash on Preview
Jan 11, 2017
Hi all, more for info than anything, I've had a morning of frustration with storyline crashing on preview, for every lesson, in any location.. Very frustrating. Uninstalled, reinstalled, (twice), moved files.. allsorts... until I closed Microsoft Edge. Suddenly all is sweetness and light. I also closed IE11, so can't guarantee it was Edge causing the issue, but..
So, if you've got the same issue, check your browser :-)
4 Replies
Hey Paul!
Thanks for stopping by here to share your experience with the community, that's certainly a new one for me! Sorry that you went through all that frustration, but I'm so glad to hear that you're up and running again :)
Hi again Paul,
Just wanted to follow up with you quick and grab some additional details if I can. If you wouldn't mind answering a few questions, it would be a tremendous help!
Thanks so much in advance!
Hi Ali, yes it's win10,
ie11.0.26
Edge 25.10586.
Storyline 2 and yes, I must be. I downloaded it afresh when I was having problems, (twice).
I don't know what the fault was, I had lots of ie tabs open, its my default browser, one of which was still trying to load, I don't know if that was something to do with the lesson I was trying to run or anything, and I closed both ie and edge together, so can't be sure just which was the issue...
Thanks,
Paul
Great, thanks so much for the additional details Paul! That's definitely a strange one, we'll be keeping an eye out to see if anyone else experiences the same behavior as I wasn't able to reproduce the same on my end. If you do encounter it again, please feel free to let me know here in the thread along with exactly what was done prior to it happening, which could be helpful in figuring out the culprit here too! Thanks again for helping us out here :)
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