I've just updated Articulate 360. It seemed to complete successfully. I then tried opening Storyline 360, and my machine crashed. I rebooted, but can't log in. I don't get an error message - the log on screen just doesn't react to the button being clicked.
Sorry to hear you're having trouble accessing your tools, Martin!
We had an issue with our authentication system earlier which may explain the behavior you saw when trying to log into the Articulate 360 app. You can keep tabs on Articulate 360 systems on our status page here: https://www.articulatestatus.com/
I submitted a report, but have since removed and reinstalled, and everything seems fine. I'm not sure how to let the support team know - could you pass on the info that the case has been resolved?
4 Replies
Sorry to hear you're having trouble accessing your tools, Martin!
We had an issue with our authentication system earlier which may explain the behavior you saw when trying to log into the Articulate 360 app. You can keep tabs on Articulate 360 systems on our status page here: https://www.articulatestatus.com/
A fix for this issue is in place, but let us know if you're still stuck. We're ready to help!
Hi, Katie
I submitted a report, but have since removed and reinstalled, and everything seems fine. I'm not sure how to let the support team know - could you pass on the info that the case has been resolved?
Many thanks
Martin
The case number is 01606638.
Appreciate you letting us know, Martin!
Glad to hear you're back up and running, and we're here if you need anything else!
This discussion is closed. You can start a new discussion or contact Articulate Support.