Crashing

May 15, 2013

My storyline is very unstable. it will work fine for a several hours and then it will start wanting to send error messages.  Also when I and typing in a test question all is good until I click save and then only one or two answers show on the slide.  This is extremely frustrating it take me 3 hours to do 2 questions.

1 Reply
Christine Hendrickson

Welcome to the community, Debbie!

Sorry to hear about the trouble you're running into with this. 

First, please try to make sure you're working with local project files. It sounds like the courses aren't saving correctly and this may be the reason.

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

If you are working locally and this still happens, you may want to try a quick repair:

Articulate Support - How to repair Storyline

If you continue to have trouble with this, please let me know.

Thanks and welcome again!

This discussion is closed. You can start a new discussion or contact Articulate Support.