I have a really large project which I just can't export. (For reference there's about 4 hours of video content in it with over 300 slides).
I go to publish to web and it says 'Preparing to create slides' and then just comes up with a message saying 'Something went wrong with Articulate and it might close'. I click send on that dialogue box and Articulate doesn't close.
I need to get this out by Monday and am in desperate need of some help! Can anyone advise?
I'm sorry that you're having problem with your Course, I'll be glad to share some information that may help you sort this problem.
Articulate doesn't put any video size limit on what you can do in Storyline besides the file formats. In most cases, the computer's processing power is a crucial element when working with media. If it's cumbersome to add a large video directly to Storyline, you could host the video externally (e.g. on Vimeo) and embed it into your Storyline course. Also, I would like to add up how content is pre-loaded and presented to your learners and be aware of any potential delays there.
You can also play around with Quality property that lets you control the compression settings for audio clips, videos, and pictures. One more thing, you may also take a look at our best practices here for some more details regarding uploading High Quality Images and Videos.
I hope this works for you, if not, I suggest to share your files and open a ticket to the Support team to check further. Cheers and have a good one.
Thanks for getting back to me. I have found the issue - there was a batch of slides with corrupted content. I re-built those and all seems to be working now!
FYI for anyone who maybe experiencing the same issue, to identify where the issue is, I went through and attempted to publish each scene individually, one at a time until I got an error. When I went into that scene, I noticed that the videos, and even the jpegs were not displaying and the software was all a bit laggy. I deleted the videos and jpegs and started again and all was fine after that.
4 Replies
Hi Dan!
I'm sorry that you're having problem with your Course, I'll be glad to share some information that may help you sort this problem.
Articulate doesn't put any video size limit on what you can do in Storyline besides the file formats. In most cases, the computer's processing power is a crucial element when working with media. If it's cumbersome to add a large video directly to Storyline, you could host the video externally (e.g. on Vimeo) and embed it into your Storyline course. Also, I would like to add up how content is pre-loaded and presented to your learners and be aware of any potential delays there.
You can also play around with Quality property that lets you control the compression settings for audio clips, videos, and pictures. One more thing, you may also take a look at our best practices here for some more details regarding uploading High Quality Images and Videos.
I hope this works for you, if not, I suggest to share your files and open a ticket to the Support team to check further. Cheers and have a good one.
Hi Alijonell,
Thanks for getting back to me. I have found the issue - there was a batch of slides with corrupted content. I re-built those and all seems to be working now!
Thanks,
Dan
FYI for anyone who maybe experiencing the same issue, to identify where the issue is, I went through and attempted to publish each scene individually, one at a time until I got an error. When I went into that scene, I noticed that the videos, and even the jpegs were not displaying and the software was all a bit laggy. I deleted the videos and jpegs and started again and all was fine after that.
Stellar detective work, Dan!
I'm sorry you spent time working through this, but appreciate you circling back with your process and fix!
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