Critical issue- Published version - closed captions disappear when clicking Previous.

Feb 13, 2018

Critical - Closed captions disappear when user clicks to see previous slides. They will only return if you re-start the course from the beginning. We need a fix soon - any solutions?

Note - this is the Published file, not Preview mode.

11 Replies
Shelley Parker

Thank you for the reply. Unfortunately, we have 6 different modules involved with numerous scenes, slides and audio files, and needing to go live soon. It would take too long to redo each and opens too many opportunities for new errors and problems. I'll contact support. It may be an issue in the Storyline application or may be with our LMS.

Alyssa Gomez

Hey Shelley!

Another customer recently reported the same behavior in this forum discussion. When I tested his file, I saw that the captions did not appear when I revisited the slide in Storyline Preview. However, the captions did appear when I revisited the slide after the content was published. 

Could you have a look at the screen recording I shared in that thread, and let me know if that's similar to the behavior you're seeing in your file? Thanks! 

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