Critical - Closed captions disappear when user clicks to see previous slides. They will only return if you re-start the course from the beginning. We need a fix soon - any solutions?
Note - this is the Published file, not Preview mode.
I saw a post recently regarding this and a user found a workaround that worked for him. Move the audio from the beginning of the timeline to 0.5-1.00 sec on the timeline.
Thank you for the reply. Unfortunately, we have 6 different modules involved with numerous scenes, slides and audio files, and needing to go live soon. It would take too long to redo each and opens too many opportunities for new errors and problems. I'll contact support. It may be an issue in the Storyline application or may be with our LMS.
I think Articulate have it listed as a issue. If you think it's your LMS, try testing a module in SCORMcloud (industry standard for testing) - if it works correctly there then it may be your LMS.
Another customer recently reported the same behavior in this forum discussion. When I tested his file, I saw that the captions did not appear when I revisited the slide in Storyline Preview. However, the captions did appear when I revisited the slide after the content was published.
It looks like we may have found the issue (browser) and a fix. We were publishing as HTML 5 with Flash backup, assuming the browsers would use the best option. Everything worked in Flash in Internet Explorer. So we'll republish as Flash with HTML 5 backup.
Hmm, so it sounds like you're seeing the problem in Storyline Preview and in HTML5 output. Would you mind sharing a sample of your file with us? If there's a bug here, we want to make sure we know about it so we can begin working on a fix. Thanks!
Sorry - I can't share our files. Storyline Preview won't show the cc's at all in preview, or at times it's sporadic and very buggy. This is an issue in many other threads on the discussion board. HTML5 output is where the problem happens with moving backwards.
Hi Alyssa, I appreciate your time on this. At this point, though, we have our fix in place and need to move on-very tight schedules! A colleague is responsible for publishing the files, and I understand that they are being published to a web server for our review/ux testing phase. Thank you again.
11 Replies
Hi Shelley
I saw a post recently regarding this and a user found a workaround that worked for him. Move the audio from the beginning of the timeline to 0.5-1.00 sec on the timeline.
Thank you for the reply. Unfortunately, we have 6 different modules involved with numerous scenes, slides and audio files, and needing to go live soon. It would take too long to redo each and opens too many opportunities for new errors and problems. I'll contact support. It may be an issue in the Storyline application or may be with our LMS.
Hi Shelley
I think Articulate have it listed as a issue. If you think it's your LMS, try testing a module in SCORMcloud (industry standard for testing) - if it works correctly there then it may be your LMS.
Hey Shelley!
Another customer recently reported the same behavior in this forum discussion. When I tested his file, I saw that the captions did not appear when I revisited the slide in Storyline Preview. However, the captions did appear when I revisited the slide after the content was published.
Could you have a look at the screen recording I shared in that thread, and let me know if that's similar to the behavior you're seeing in your file? Thanks!
Unfortunately, as I mention, it's happening in the published file, too.
It looks like we may have found the issue (browser) and a fix. We were publishing as HTML 5 with Flash backup, assuming the browsers would use the best option. Everything worked in Flash in Internet Explorer. So we'll republish as Flash with HTML 5 backup.
Hey Shelley,
Hmm, so it sounds like you're seeing the problem in Storyline Preview and in HTML5 output. Would you mind sharing a sample of your file with us? If there's a bug here, we want to make sure we know about it so we can begin working on a fix. Thanks!
Sorry - I can't share our files. Storyline Preview won't show the cc's at all in preview, or at times it's sporadic and very buggy. This is an issue in many other threads on the discussion board. HTML5 output is where the problem happens with moving backwards.
Hi Shelley,
When you are testing the published HTML5 output, is your published file hosted on a web server, or are you viewing the published content locally?
This example is hosted on a web server. Could you test this link and let me know if you see the captions displayed when you revisit Slide 2?
I'll be standing by!
Hi Alyssa, I appreciate your time on this. At this point, though, we have our fix in place and need to move on-very tight schedules! A colleague is responsible for publishing the files, and I understand that they are being published to a web server for our review/ux testing phase. Thank you again.
Thanks, Shelley. I'll keep you posted on any new findings we uncover.
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