cropped characters

Hello Naweed,

Thanks for letting us know what you're running into along with that helpful image.

I've seen a few users run into similar issues previously, but they were able to resolve in one of a couple of ways:

• It could be that your DPI setting needs to be adjusted. Try this:
  • Right-click your desktop and select Display settings.
  • Click the Display tab in the upper left corner of the window that appears.
  • Under Scale and layout, select 100% from the drop-down list.
• Following the steps in this article for a clean installation with the latest version.

Let me know if you need any further assistance.

Hi Leslie, 

Thanks for your reply. Just checked the DPI setting, it is at 100%. I am using an external monitor I thought that might be the problem so I unplugged the monitor and used the laptop monitor. however, the problem is still there. 

Hi Naweed,

I'm going to connect you with our Support Engineers so we can do some further digging. You'll hear from someone on the team soon!

Changing the DPI settings on my computer doesn't change the problem with cropping  vertically all the pics in Storyline! Looks like a bug! See the attached pic. I inserted the full view of this character and immediately upon insertion, it's cropped on the left and right. You can't do anything to show the rest of him. This is a huge problem.

Hi Tracey,

I just replied to a similar post of yours here if you'd like to keep the conversation going in one location.

hey guys I am having this issue 

Was working yesterday and today  cropping all my characters 

Hi Kareena,

Sorry for the cropped characters! We've heard a few similar reports recently and it looks like a repair of Storyline does just the trick. Can you give that a try? 

Thanks that worked.

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Happend the same to me but this time with an "oval caption" I just mirrored the object and it fixed . Maybe that could work for characters too

Hi Jesús,

Thanks for popping in here and sharing what worked for you! Hopefully others who run into this will find it useful!