Cropped video won't encode

Sep 03, 2015

Using Storyline video editor, I tried to crop my mp4 file but when I went to Save and Close, I received an error saying the video could not be encoded and was not saved. Please help!

1 Reply
Christie Pollick

Hi, Nikki -- 

Sorry to hear of the issues you are experiencing, but there are a few troubleshooting steps we can try first to rule out the causes of some common problems. 

You may want to revisit this information on working with the video editor. Please also make sure you are working locally as described here, and you may want to try importing the file into a new file. If you are still having issues, you might want to try to repair Storyline. Also, could you please ensure that you are utilizing the most recent SL2 Update? Info on the latest update can be found here

If issues persist, you are welcome to share your file so we can take a closer look for you. Please use the ADD ATTACHMENT button in the bottom left corner of the reply box in the thread, and you can browse for the file from there. Please also note that if you reply via email, your attachment will not appear here in the thread.

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