Cropping Characters

Hi Mary:

Have you tried this on a PC, using a mouse?

I do this and have not seen this issue ever. It may be a compatibility issue with Storyline and the mouse driver the WACUM board uses.

Best Regards,

Dennis Hall

Hi Mary! It looks like Dennis has offered up his support here. This not something that I am familiar with nor have I seen this in the forums, so hopefully Dennis' suggestion will assist you or others in the community will chime in with their experiences.

Dennis -

Thanks so much for your response! I am working on a PC, and I have tried it with a mouse. I still get the same result - not able to crop. I also imported the slides into a brand spankin' new storyline file, and had the same results.

I noticed something else - if I copy and paste a character from one page to another, I get the second issue (different states being distorted). However, if I create a new character that's exactly like the copied character, the issue goes away. So there's a workaround for that issue. It would still be nice to copy and paste.

Thanks again -

Mary

Hi Mary:

I too have had the issue with the character copy issue and a specific state being offset, sometimes by half the width of the character, and usually in the hover state.

I had to also add the character again to correct this.

Mary, I recommend you open a support ticket with Articulate. When you open a ticket, use the URL to this thread as the reference for them. I do not have time to recreate the story for upload, so maybe you could submit you story to support via ticket at this link:

http://www.articulate.com/support/contact/submit.php

I though it was just me

Best Regards,

Dennis Hall

Thanks for the update Mary! I agree with Dennis and you should get that reported to our support team.

Thanks for your continued help and for providing the link Dennis

HI Dennis -

I was able to recreate the error and will submit a support case using the example.

I will let you know how it turns out . . .

Happy Friday!

Mary Gutwein

Hi Mary! Thanks for the update, when you get that taken care of if you'll share the case number here, I'll be happy to follow along

Hi there.

I think I am having similar issue. I have create my own buttons in Photoshop and made/set up the states. I decided to crop them but while you can crop the normal state you can't crop the others so they dissappear or distort.

Thanks

D

Hi Dazzer, 

I'm not sure that this is the same issue as Mary previously shared here - as I looked at her previous case and saw that our team was able to determine there was an issue with the normal state of her characters and that's why they were appearing distorted in the other states as she was copying them. If you've created them in Photoshop, you may want to crop them there as well and then bring those in as images either for the normal state or the other states that you're using. 

If you're still having difficulty with the images once you've inserted them into Storyline, can you share the .story file with us so that we can take a look?