Cursor is super small in Windows 10

Yep. I found that thread. It's a workable solution.

Yay! Appreciate you sharing this update, Jim.

P.S. Looks like you may have replied via email in which your contact information came through. This Peek video will show you how to edit it out if you'd like!

This is so frustrating!  Has a workaround been figured out yet?  I'm on a Lenovo laptop with Windows 10.  I've tried everything that has been suggested on this thread, including signing in and out of Windows, but nothing has worked.  

Hi Corina, so sorry for the headaches! Our team is still investigating this issue. We'd be happy to take a closer look at your set-up to see if there is anything else you can try. You can reach out to our Support team by clicking here. 

Hi - Just adding another voice to this issue.  This is a very frustrating problem (SL360).  For my setup its fixed by signing out then back in to Windows, but I'm having to do this every time I start the computer in order to get SL360 to display its cursors at the correct size. 

I know that's an aggravating process, Peter, and I'm sorry about that.  Could you let me know what sort of machine and monitor you're using so I can keep our report updated?  I'm also curious about your screen resolution.  You can find that easily by right clicking your desktop, and choosing Display Settings.

Hi Crystal - and happy new year. 

I have a Win 10 machine with a 4K monitor running at 3840x2160.  Windows scaling is set at 125%. 

Thanks for the details, Peter.  Happy new year, as well!

I was having the same issue, with a super tiny cursor.  My IT dept had no idea so I started looking around and found this forum.  I read the Quick Fix from Melissa Harbour to Sign Out of  your windows account.  

Do this by going to the upper right hand corner where your name and picture are (if you added one).  Click Account Settings.  Choose Sign Out.  This will sign you out of all your Windows Accounts on all applications.  It's ok, you can sign back in.  

Melissa said don't reboot or restart, but I needed to power down my Lenovo ThinkPad in order for it to take effect.  Once I restarted, my cursor was back to normal for tables and objects. 

Thanks for sharing that tip here again, Holly! Glad you were able to find a fix that worked for you. 

We just converted to Windows 10, and I too am experiencing this issue. Since I'm on a Corporate Windows account, my IT dept said said that the fix others are finding helpful won't work for me since I can't log in and out as a personal user. I'm posting here so I can stay informed with any updates/fixes from Articulate.

Thank you for your work on this!

Sorry to hear that fix won't work for you, Mary! 

But you are now subscribed to this conversation which means as we share updates here, you’ll automatically be notified.

Please let me know if I can help with anything else.

Not sure if this is replying to the whole threat or just to you, but an
update--I have noticed the cursor problems are often tied to putting my
laptop onto a docking station, or taking it off, or restarting the
computer. Sometimes doing any of those things causes the problem, sometimes
it solves the problem. Who knows!

Appreciate you circling back to share this handy detail with the community, Katie!

I'll add this to our report, and you're in the right place to stay up to date on any new information – here's a peek at how we tackle bugs!

Same issue on 360. 

Hi Michael,

Sorry to hear you've hit the same issue. Our team has been looking into it and haven't landed on a singular Storyline cause. We've heard of a few reports of logging out of and back into the windows profile allowing for a reset of that mouse pointer.

We'll keep you posted if we hear any other updates on this issue! 

Hi Ashley,

That worked for me. Thanks for your quick response! Let me know if you have a more long-term solution, in case the issue occurs again.

Thank you!

Michael McCarty
Training Specialist
AIM Aerospace - Orange City Operations

Absolutely, Michael.

It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

What was the fix for this courser issue? I'm experiencing it with my 360 whenever I hover over any slide items, and when I copy and past something, even simple items, my whole project closes on me. Please help.

Hi Kathleen, 

It's an issue that is still with our team for investigation and one of the solutions folks have used is to log out of Windows and log back in to reset things. It also appears that folks have seen this in other applications, so not specific to Storyline.

We'll keep folks posted here once we have more details! 

Came across this thread looking for a solution and found it buried in a Microsoft forum. Wanted to pay it forward:

To do this, first restart your computer, and with no programs running, type %temp% in the windows search bar. This brings up one of your temporary files folders. Delete everything you can in this folder. You will not be able to delete everything, as Windows uses some of the files. Just choose the 'Skip' option for these files. You may need to enter some of the subfolders to get as much as you can. Then type %tmp% in the search bar. This brings up the second temporary files folder, and repeat the process. Then after a restart, see if the problem is fixed.

I suspect it's an operating system issue or a third party driver issue for mouse/cursor software.

Source: https://answers.microsoft.com/en-us/msoffice/forum/msoffice_word-mso_win10-mso_2016/cursor-becomes-smaller-in-office-apps/6a2b026e-9460-4d2a-98df-44cf190bca91?page=6

Hopefully this solution is more permanent until that is some software updates itself it the problem manifests again.

Thanks for sharing what you found, Allan! 

I'm following this thread, as I'm having the same issue, only in Storyline 3 on specific areas of the stage, as reported earlier. I recently upgraded to a Dell Precision 5530 with a high-resolution monitor, and went from Window 7 to Windows 10. I am attached to two large monitors as well as my laptop, and seeing the same behavior on all three. I don't think I can or should try to log in under another user profile as I'm in an environment where IT manages how we can sign in.