Custom buttons - Feedback Master - Storyline 2

I've seen discussions of creating custom buttons for the Feedback Master in Storyline 1. It involved a process that included moving the default button offstage and adding triggers to the custom button.

I've not been able to get this to work, so far, in Storyline 2. If I create a custom image to act as my button, on the Feedback Master, with states and triggers, it isn't functional or clickable on the resultant Feedback Layer. Am I missing something, or is there something different about Storyline 2?

19 Replies
Ashley Terwilliger

Hi Gregg, 

I may not be following your question - but if you include an element on a master, it won't be clickable while on the layer editing it for the purposes of adding triggers and such. It should work as you set up when you're previewing the course or viewing the published output. 

If I'm misunderstanding or you're still having difficulty could you share the .story file with the custom feedback masters you set up? 

Gregg Wanciak

In looking again at the discussions on using custom buttons on feedback layers, I realize that my choices appear to be:

  1. Modify the Feedback Masters by moving the standard button off stage and then put my custom button on each feedback layer that exists in my project.
  2. Don't modify the Feedback Masters and don't use the standard feedback layers at all, but rather create my own feedback layers, or use feedback slides.

For some reason I thought I could put a custom feedback button directly on the Feedback Master, but I'm now under the impression that I cannot.

Ashley Terwilliger

Hi Gregg,

If you've included a custom button on the feedback master, you have to set the triggers on the master so I'd use generic ones such as "jump to next slide" as you won't be able to say on the individual slide layers jump to slide # X when the user clicks. But if you add triggers on the feedback master themselves, those should work as normal. 

The options you mention would work as well - with Storyline you can do most anything in a few different ways. 

If you have a file where you've set something up that isn't working as described or expected, please feel free to share here so that we can take a look. 

Gregg Wanciak

And further testing reveals what you have suggested. Putting an image on the Feedback Master, and using generic triggers such as Hide This Layer and Jump to Next Slide are now working.

I can't explain why I couldn't get an image, with Hover and Down states, to work properly, earlier. But now it is. Clearly user error.

But I want to confirm: On the Feedback Masters, is it necessary to keep the standard button and move it off stage? Or can that button be deleted off the Feedback Masters?

Helene Caura

Hi all

I encountered the same issues with my feedback masters.

Here is what I want to do:

  • create a master for my layers (regular layers, not in a quiz) and add a button to close that layer,
  • so that users click from the base layer, open a layer and are able to hide it using a button that would be in the feedback master (not providing feedback at all, but this is the only master we can apply to our layers)

It's all working well BUT the trigger in the feedback aster "hide this layer" doesn't work. In conclusion: do we have to add this trigger in every layer manually? There is no way to have this behaviour in a master?

Helene Caura

Hi Ashley,

Thank you for your reply. What I understand is that the "hide this layer" trigger doesn't work when it's in a feedback master layout (and it should be disabled so that we are not mistaken!).

Here is my file. I removed everything else. So if you click TAB 1, you have this layer with a yellow cross button, it is part of the feedback master layout. It doesn't hide the layer when clicked.

Ashley Terwilliger

Hi Helene,

Thanks for sharing the file - I thought I understood you correctly but wanted to take a double check by looking at it. Yes, the trigger will need to be on the actual layer, as that's the layer you're trying to close - whereas referring to the feedback master (and a layer within that) won't close that particular layer. You'll see the same thing if you were to take a look at a standard question slide - the hide layer and jump to next slide layers are on the question's layers vs. being a part of the master. Sorry for the confusion there in that you can still access the triggers - but we don't currently have the set up to have certain triggers disabled based on what you can and cannot do. 

Melissa Lucas

hi guys,

I just wanted to pop in and say I agree with Helene I am trying to do something similar in a training program. I have review layers after the question is answered incorrectly to many times and would lover the ability when the student is done reading they can just close that layer and go back to the base layer to retry the questions. Having the ability to use "hide layer" trigger only on the master feedback layers would be fantastic! I hope there is a way to include that in future versions. 

Ashley Terwilliger

Thanks Melissa for sharing your thoughts and particular use case here - it's always good insight to have! I don't have any intel into this as a new feature yet. I also wanted to share a link to our feature request form here as that's another good way to share your thoughts with us and ensure those get tagged, tracked and into the hands of our product development team.