Is there any method of ensuring the default "Invalid Answer" pop up does not appear without causing issues when setting up a Multi Response question as opposed to a Multiple Choice one?
The 'Invalid Answer' pop up will not appear if the feedback for incorrect answer is left blank. This can be set in the Question slide in Form View. In the Set Feedback and Branching section below, I have cleared the feedback for the incorrect answer by pressing the 'More...' button on the right. Hope this has been helpful.
That seems like a bizarre way to get something else to stop showing up but sure. Although after trying it I've added it to the pile of things that doesn't work. :( Lame!
The default "Invalid Answer" still pops up over the custom one. And again it's sporadic and inconsistent when it does. In some languages it doesn't show up at all, in others it shows up in the preview but not when ultimately published.
I've removed all the text from the custom feedback/branching too just in case.
This seems like it should be easier than it is. My denseness is upsetting to me.
I'm sorry to hear that didn't work for you, Paul! If you could share a sample file with us, we can have a closer look at what you've set up so far and make suggestions on where to go from here. ☺️
What is the correct set of conditions for using a custom Invalid Answer with a multiple responses quiz question (more than one answer is correct)? I have the "Submit" trigger follow the Show Invalid Answer" trigger and I am trying to show all possible conditions that should show the Incorrect Answer layer. When I test using one correctand one incorrect response check mark selected I do not get the "Incorrect' layer but the "Invalid Answer" layer. Help!!
Please see the multiple response slide in my attached story. Thank you!!
Happy to help here! I believe the main goal is if any of the items are selected, then you'd like for the question to continue as normal and submit the interaction for a correct or incorrect response.
I've simplified this by removing all the combinations and just added OR to each answer choice.
I've attached it for you below. I believe I tested all the scenarios, but you can double-check it. Hope this helps!
I'm having the same issue as Anna and Paul. I see the recommended fix is to delete our custom text responses. However, that simply deletes all our custom layer text!
Here are screenshots of the error overlaying our custom error, plus the triggers, layers, and feedback master settings.
8 Replies
Hi Paul,
The 'Invalid Answer' pop up will not appear if the feedback for incorrect answer is left blank. This can be set in the Question slide in Form View. In the Set Feedback and Branching section below, I have cleared the feedback for the incorrect answer by pressing the 'More...' button on the right. Hope this has been helpful.
Hey Anna,
That seems like a bizarre way to get something else to stop showing up but sure. Although after trying it I've added it to the pile of things that doesn't work. :( Lame!
The default "Invalid Answer" still pops up over the custom one. And again it's sporadic and inconsistent when it does. In some languages it doesn't show up at all, in others it shows up in the preview but not when ultimately published.
I've removed all the text from the custom feedback/branching too just in case.
This seems like it should be easier than it is. My denseness is upsetting to me.
I'm sorry to hear that didn't work for you, Paul! If you could share a sample file with us, we can have a closer look at what you've set up so far and make suggestions on where to go from here. ☺️
What is the correct set of conditions for using a custom Invalid Answer with a multiple responses quiz question (more than one answer is correct)? I have the "Submit" trigger follow the Show Invalid Answer" trigger and I am trying to show all possible conditions that should show the Incorrect Answer layer. When I test using one correctand one incorrect response check mark selected I do not get the "Incorrect' layer but the "Invalid Answer" layer. Help!!
Please see the multiple response slide in my attached story. Thank you!!
Hi Donna,
Happy to help here! I believe the main goal is if any of the items are selected, then you'd like for the question to continue as normal and submit the interaction for a correct or incorrect response.
I've simplified this by removing all the combinations and just added OR to each answer choice.
I've attached it for you below. I believe I tested all the scenarios, but you can double-check it. Hope this helps!
Thank you. That takes care of my question.
I'm having the same issue as Anna and Paul. I see the recommended fix is to delete our custom text responses. However, that simply deletes all our custom layer text!
Here are screenshots of the error overlaying our custom error, plus the triggers, layers, and feedback master settings.
Hi, Ambre.
Thank you for opening a support case!
I see you worked with Matthew, who connected the issue to your submit button.
Please reach out to Matthew through the case if you have additional questions.