Sometimes I like to customize the player features for a certain slide. For instance, the skin is set up to have the notes tab at all times, although for something like a question page, I like to turn it off. So I go in and turn it off in the slide properties for that page.
Works great, EXCEPT if you go past the page and then go back to it, then all the customization is gone and you see the player, uncustomized.
Am I doing something incorrect, or is this a crazy bug?
During the submission process, you'll have an option to record a screencast. Be sure to record one that shows the exact steps that you're doing so that we can investigate the issue.
We are happy to help. Since this is a dated discussion, we'll want to take a look at your project file to see what the snag is. Please use this link to connect with a Support Engineer!
3 Replies
Hi Kristin,
I apologize for the issue that you're having. I haven't seen that before. Would you mind submitting a support case to us?
http://www.articulate.com/support/contact/submit.php
During the submission process, you'll have an option to record a screencast. Be sure to record one that shows the exact steps that you're doing so that we can investigate the issue.
I am having this exact problem in Articulate Presenter 360, with multiple different courses. Can anyone help?
Hi Casey!
We are happy to help. Since this is a dated discussion, we'll want to take a look at your project file to see what the snag is. Please use this link to connect with a Support Engineer!