Data Entry Capturing In Screen Recordings

Hi Guys!

  I am having some problems when it comes to capturing the data entry fields while screen recording. I have done it in the past and it has worked fine. I am trying to capture a screen recording off a VPN on a Infor application. I finished the screen recording and enter it into the storyline 2 program and it captures my mouse clicks but it will not capture any of the keyboard data entry. I have read that it can be a problem with the application I am recording it from, but I have done it in the past with this exact setup. Any Ideas? I also read that I can manually enter these data fields after the recordings but that is to time consuming as I am doing multiple recordings with multiple data entry's in each!

4 Replies
Christie Pollick

Hi, Dack -- Thanks for reaching out and sorry to hear of your troubles! As you have mentioned that you have been able to successfully capture data entry fields while screen recording previously, may I ask if you can please specify the application you are recording from? I am interested to see if I am able to locate the material you mentioned where you said that you've read it can be a problem, if possible. 

Any additional information you can share would be greatly appreciated, and perhaps others will have some insights to share, as well. 

Christie Pollick

Hi, Dack -- Thanks so much for the added details! And as you've noted that the process is working properly on your colleague's system but not on your own, you may want to run through this information on a few troubleshooting steps that may help you find improvement. And if issues persist, I think it may be best if you work with our Support Engineers via this form so they can delve a bit deeper into what may be causing the behavior you're experiencing.