3 Replies
Ashley Terwilliger

Hi Michael,

We don't have an option to deactivate offline, but are you trying to install Storyline on a new machine or are you using a new serial number?

If you're looking to use a different serial number, you'll be prompted to activate again after installing a new update/download of Storyline 3 (available here). Once on that screen, you'll see it's pre-filled with your previous serial number so you can delete that. 

Storyline can be installed and activated on up to two machines for one individual, so if you've yet to install it on a second machine, you would be good to install there.