I need to deactivate my Storyline 3, so I can activate it under a new number. The challenge is, I work for the Fed Government and work offline. Is there a way to deactivate offline? Thanks
We don't have an option to deactivate offline, but are you trying to install Storyline on a new machine or are you using a new serial number?
If you're looking to use a different serial number, you'll be prompted to activate again after installing a new update/download of Storyline 3 (available here). Once on that screen, you'll see it's pre-filled with your previous serial number so you can delete that.
Storyline can be installed and activated on up to two machines for one individual, so if you've yet to install it on a second machine, you would be good to install there.
Thanks Ashley, I work for the Social Security Administration and was told to deactivate my old serial number and use anew one I was given. I guess I will just reinstall, then activate with new number...
3 Replies
Hi Michael,
We don't have an option to deactivate offline, but are you trying to install Storyline on a new machine or are you using a new serial number?
If you're looking to use a different serial number, you'll be prompted to activate again after installing a new update/download of Storyline 3 (available here). Once on that screen, you'll see it's pre-filled with your previous serial number so you can delete that.
Storyline can be installed and activated on up to two machines for one individual, so if you've yet to install it on a second machine, you would be good to install there.
Thanks Ashley, I work for the Social Security Administration and was told to deactivate my old serial number and use anew one I was given. I guess I will just reinstall, then activate with new number...
That'll work, Michael! Let me know if you need any other help.
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