Dead Zone

Dec 11, 2020

Sylvia Wright
By Sylvia Wright

It seems that my current version of SL3 has a dead zone at the bottom of the slides. Is anyone else experiencing this. It's dead during preview :( and when I published one of the slides to test it, it is dead on play :(. The problem is I think the course was first published in flash and I am trying to update it to HTML5. The course I currently have online everything works. If the HTML5 course has the dead zone the course will not work without moving EVERY button UP the page to a live zone (losing the whole bottom of slides). :( Help please?

3 Replies
Katie Riggio
over 3 years ago12/15/20 at 9:27 pm (UTC)

Hello, Sylvia. Thanks for writing in!

I see that we helped you in this discussion regarding this experience. This matches an open issue in Storyline where:

  • Behavior: Objects near the bottom of the slide are not clickable.

We'll notify you of any changes in this bug's progress. If you're in a bind, we'd love to help you work around it until then. Connect with us by clicking here, and our team will provide the next step! 

Sylvia Wright
over 3 years ago12/18/20 at 9:55 pm (UTC)

Katie,

I tried some of the suggestions from the team and have discovered that the dead zone seems to have a direct correlation to the player. When I made changes to customize the player the buttons in the dead zone ceased to function. When I reset the player to the default everything works. This is a huge relief, but also a huge disappointment. I worked backwards with the player settings I changed and everything worked until I unchecked the volume control button. All of my other changes did not affect the dead zone, but the volume button on the player, if unchecked, engages the deadzone.

Sign In to Reply