Dealing with software / issues by creating a test course that exposes them
May 29, 2019
Dear team - an idea that I want to share with you, because it may be useful to a lot of your customers, and probably you could create it better than I can! ;)
We tested a turn-based learning game this week. We started with teething troubles - missing letters, wrong flash versions, Javascript not enabled - basically the full range of problems that have been reported on here, and you are aware of. Basically, we need to then tell them to get their IT to sort out the settings / update the software etc. But it ruined the start of the game because some locations missed the first turns.
A solution we would be happy with is a 'Tester' Scorm module, which they can receive a week before the course or game start, and would expose any IT issues they need so they can get them sorted out before the course or game starts.
It might be: Page 1 - "Does this font appear properly, if not x" ; Page 2: "Does this film play properly?, if not y" - "Click on the pop-up - if no pop-up appears... etc - get the idea?
I'd consider it a great service if you could release such a module - and it would be a great way of tackling quite a few of the customer issues I've been seeing!
Or do I have to build my own? What do you think?
2 Replies
I think this is a great idea, and I've done something similar for clients in the past to make sure a course would run smoothly for end users. Do you have a list of items that you would like to have checked?
Hi Micheal - I'm just back from holiday, sorry for the late reply.
So far my list is:
If anyone can think of anything else I can add (with the test would be great), you'll be my new best friend :)
A
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