default page number issue while using light box trigger

Hi Everyone,

I have developed a course where i used a light box trigger for help page button and i have used (project.slidenumber) in a course for page number and i have excluded the help page from the slide number.

Now the problem is when i select the help button in any page the slide number shows NaN for that particular page.

Can  anyone please help me in this issue.

5 Replies
Ren Gomez

Hi Rajendra,

Thank you for bringing this to our attention, and I'm sorry you're running into this issue! I tested a similar problem in my sample file in Storyline 360 Update 43 and noticed slightly different results.

Instead of NaN appearing, I noticed the slide took on the page number of the lightbox.

I want our engineers to take a closer look at your file and confirm this, as it seems like buggy behavior. Can you upload it using your personal upload link here?

The best workaround, for now, is to use the Menu order instead of project order for your slide number variables and remove the lightbox slide from the player menu.

This will remove the slide number while the lightbox is triggered, but it will reappear when returning to the slide.

Lightbox triggered:


Return to slide:

Once we test you're file, our support team will reach out with next steps!