Delay in the program

Jan 05, 2014

Hey. Know that there are a lot of talented Storyline Articulateanvändare here ; I have big problems with the program sometimes delaying itselves. Suddenly there is a delay when I'm moving  a box, changing size, moving an item, or drag the cursor, or even write text for example. Anyone know if there is a known problem and if I can do something about it myself? And it only happens on some slides ... not Always. ( Seem to appear more often in slides with several layers and when I´m using several triggers.) It really makes it hard. impossible, to work!

Do you know what I can do?

Thank you in advance / / MAJA

4 Replies
Ashley Terwilliger-Pollard

Hi Maja,

If Storyline is behaving oddly and elements of the file or application are not working correctly you'll want to check the following first:

  • Work on your local drive (your C: drive).Working on a network drive or a USB drive can cause erratic behavior, includingfile corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory pathto your project files and your published output is less than 260 characters(for example C:\Articulate).
  • Avoid using special characters, accents orsymbols in your file names.
  • Check that your DPI is set to 96 
  • If it's only happening in one Storyline project, I'd suggest importing it into a new project to see if that resolves the behavior
  • You may also want to conduct a repair of Storyline 

Please let us know how Storyline is behaving after checking in to those items. 

Ashley Terwilliger-Pollard

Hi Maja,

In addition to the above, you'll also want to check that you meet or exceed the minimum system requirements outlined here. I'd suggest that if Storyline is slow to respond that you also close other programs while working so as to not draw available memory away from Storyline. 

Please feel free to keep us posted on your progress. 

Gerry Wasiluk

If you have been working on Storyline for a long time, you may wish to save and reboot your computer.  Even though Articulate has made great strides in improving many initial memory issues in the Storyline since launch, some things still pop up from time to time.

Also, if your slide or layer is particular complex, that may sometimes slow the program down.   I have seen slides or layers that are very painful to edit when things get too complex.

For example, in one course, I have a slide with multiple layers (slide has one music track with exact timing so things needed to be one slide)  .  One layer has six characters, each with two states.  Moving anything, or adding anything to that layer is very painful.  If I click on a object, I can count to 5-8 seconds before the object gets focus--and I have a powerful PC with lots of RAM and horsepower.  If I delete 4 or 5 of the characters, things get "quick" again.

For these cases, you may wish to try and simplify your slides or layers.  If you can, use multiple slides to act and look like "one slide" to the learner.

Articulate meets us with MVPs/Super Heroes from time to time.  At our last meeting, I raised this issue and Articulate confirmed they were looking at it.  Hopefully (knock on wood ), something will be found to address this in a future version.

This discussion is closed. You can start a new discussion or contact Articulate Support.