deleting triggers

Jul 07, 2017

Hi I am having big problems trying to delete triggers in Storyline 2. After I have deleted a trigger for a slide and added a new trigger it still defers to the original trigger. This is hugely frustrating, can anybody help please ? I am wondering whether there is a fault in the software or whether there is some troubleshooting problem I can resolve.

Many Thanks,

Dave

10 Replies

Wendy Farmer
Hero

almost 7 years ago07/07/17 at 1:33 am (UTC)

Hi Dave

are you working from your local drive?

Try creating a new file and importing your slides in - this sometimes fixes issues.

Otherwise happy to take a look if you want to share the story file or just the slide.

almost 7 years ago07/07/17 at 1:55 am (UTC)

Hi Wendy,

Thanks you so much for that. Yes, i am at work on work lap top which has storyline 2 license. How would we share ?

Dave

almost 7 years ago07/07/17 at 1:58 am (UTC)

Hi Dave

when I said locally I meant you are using Storyline and associated assets (images, video, audio) from your local C: drive and not trying to access the story file or assets from a network, usb or external drive.

since this is a public forum if you are ok for it to be posted here you can click the grey 'add attachment' button at the bottom of the post and upload.

If you want to share privately with me (I am not Articulate staff just a another forum user) you can click my picture and select 'contact me' and send via email.

If the file is confidential you could log a support ticket with Articulate and get them to look at it for you (that is a private upload).