Desktop App High Memory Usage

When I look in Task Manager the Articulate 360 Desktop App & Desktop Service are both using a large amount of memory (see image).  I see the CPU usage is very low but this seems odd for the memory usage.  I have researched this but haven't found anything. Both are always running, even when not in use.  Is this typical and is there a configuration setting I missed?  Any advice or suggestions would be welcome.

6 Replies
Crystal Horn

Thanks, Keith.  Articulate 360 will continue to run until you actually Quit the desktop app by right-clicking on the Articulate icon in your system tray by the clock:

Can you confirm what version of Storyline you’re using?  Go to Help > About Storyline.  We released an update to address a memory leak issue that was affecting some users.  I'd like to start by ruling that easy fix out!

Keith Morrison

Thank you for the quick response and the great instructions. This explains how to close it after it is running. Is there a way to manually start the Desktop App and not have it automatically run at Startup? Also, after I select "Quit" from the system tray the Articulate 360 Desktop Service.exe *32 is still running even though the Articulate 360 App has stopped. I am on a Win 7 Professional, Service Pack 1, 64 bit system.

The Articulate 360 Desktop App is v1.20.1681.0. Storyline is v3.20.16814.0 which got an update within the last hour. The memory usage seems to have dropped a little more than a third of what it was previously.


Ashley Terwilliger-Pollard

Hi Keith,

I'm able to quit the Desktop tray application from the system tray and no longer see it appear in the Task manager. I took a quick Peek video of how this appears on my Windows 10 machine, it would help to see what steps you're walking through.  Can you take a Peek to share with us too? 

Ashley Terwilliger-Pollard

Hi Keith,

I saw that Articulate 360 was still running as a background process, but it wasn't using an impactful amount of memory (about 2- 4 MB). I could also right click and choose to "End Task": 

If you're still struggling with the high memory usage, I'd want to have our Support Team take a deeper look at your computer and the setup. Can you reach out to them using that link?