Difference in timeline play and slide preview, and video freezing

Aug 26, 2020

Hello, I have an annoying problem. When I test how I allying videos with narration and objects I would like to use timeline.
Please look the explanation in the attached video. That's bothers really.

First I tried to make it with 2-min video and put cue points and start and pause the video when my narration needs more time. It doesn't work as well (see the attached .story file).
Then I spent time and cut my 2-min video into pieces, but anyway I have my videos freezing now.
I'm using Win 10. 64-bit. And my storyline version is v3.43.22859.0.
I made the diagnostics. Says all fine.

User Authentication: Success
Authentication (https://id.articulate.com/): Success; Online; 1.4s
Desktop Apps and Updates: Success
Desktop Apps and Updates (https://api.articulate.com/products): Success; Online; 819ms
Desktop Apps and Updates (https://api.articulate.com/products/stable): Success; Online; 814ms
360 Synchronization (): Success; Online; 3.6s
Content Library 360 Characters: Success
Characters (https://api.articulate.com/content-pass/characters): Success; Online; 1.4s
Content Library 360 Images: Success
Content Library 360 Images (https://api.articulate.com/content-library/images?query=diagnostics&type=photo&page=1): Success; Online; 980ms
Content Library 360 Templates: Success
Templates (https://api.articulate.com/content-pass/templates): Success; Online; 2s
Team Slides: Success
Team Folders (https://api.articulate.com/team-slides/folders): Success; Online; 344ms
Team Projects (https://api.articulate.com/team-slides/templates): Success; Online; 667ms
Publish to Review 360: Success
Review 360 Items (https://api.articulate.com/review/items): Success; Online; 164ms
Notifications: Success
Notifications (https://api.articulate.com/products/notifications): Success; Online; 185ms
Remote Features: Success
Remote Features (https://api.articulate.com/products/features): Success; Online; 192ms

1 Reply
Lauren Connelly

Hi Alexey!

Timeline previews aren't interactive. They let you see how slides look without previewing or publishing your course. The triggers to Pause and Play the video when reaching a cue point are only visible when Previewing the project.

I've recorded a demo for you! Here's the link.

I do not see the video freezing on my end. Is there a specific point where the video freezes during Preview?

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