Disappearing Audio!?
Feb 10, 2020
By
Ted Coffman
Hello,
Storyline 360 is not playing back the audio in preview mode, it's not publishing to Review 360 with the audio, the audio is just completely disappearing. Closed captioning does not even show up in the published version, and will not play back in preview mode.
I've found several other discussions from the last couple of years where others have experienced similar difficulties. I have uninstalled and reinstalled Storyline as suggested, and have tried everything else I could find, that was suggested.
This is happening in all my projects now. So it appears to be a defect or incompatibility with Storyline.
7 Replies
Hi Ted,
I have previewed your file and also published it to Review and both times the audio was fine, so I'm guessing that the problem must either be with your computer or your Articulate installation.
I have attached a link to my published version below so that you can see if it works at your end:
https://360.articulate.com/review/content/df0b79b9-5af8-4bac-8dc8-a1bf871260ef/review
Sorry I can't offer any more assistance.
I had to roll back Storyline to an older version to get the audio working again, just in case anyone else has the same or similar experience.
Now, after uninstalling Storyline and reinstalling an older version, the audio began working, but within an hour or so, started disappearing again. Again I uninstalled, and reinstalled, it started working, and then began failing again, after about an hour or so. Anyone have any experience with anything like this? Anyone have any ideas as to what I might try next? Thank you in advance for any suggestions or thoughts.
This sounds very similar to what I'm experiencing, from two years ago. Any determination as to what might be the best way to resolve this issue?
https://community.articulate.com/discussions/articulate-storyline/timeline-audio-only-through-computer-speakers
Thank you for your efforts, Ned! Truly appreciated!
We are now having numerous individuals on our Articulate 360 Teams, seeing audio completely disappear. And the audio problems we're experiencing are getting worse. We have 25 individuals on our Articulate 360 Team, and many are reporting disappearing audio. It's creating a lot of extra work for a lot of people in our company. Can you please look at the original file I sent you, and see if you can find any evidence of degradation and if you do, please see if there's any way to determine what might be causing it?
Hi Ted,
I am sorry to hear that you are continuing to encounter this snag! I do see that you have opened up a Support Case about this, did you happen to receive the email from Anna? It looks like she reached out with some next steps to help troubleshoot.
If that email did not come through, please let us know!
This discussion is closed. You can start a new discussion or contact Articulate Support.