Disappearing Charactors...

We recently switched from Windows XP to 7.  During this transition we lost saved Designs and Custom Colours.

Also, I'm just noticing now that all but 1 of the photographic charactors is gone (I'm pretty sure there were a whole bunch before, but can't be certain as I don't use them).  Does anyone know why this would be?



2 Replies
Rebecca Fleisch Cordeiro

Hi Amy,

It looks like the Design Themes are stored here:


Regarding the characters, you'll need the link provided in your confirmation email from Articulate, as described in this Articulate support article.

If you don't have that, you could contact Support.