Disappearing Charactors...

We recently switched from Windows XP to 7.  During this transition we lost saved Designs and Custom Colours.

Also, I'm just noticing now that all but 1 of the photographic charactors is gone (I'm pretty sure there were a whole bunch before, but can't be certain as I don't use them).  Does anyone know why this would be?

Thanks,

Amy

2 Replies
Rebecca Fleisch Cordeiro

Hi Amy,

It looks like the Design Themes are stored here:

C:\Users\USERNAME\AppData\Roaming\Articulate\Templates\Themes

Regarding the characters, you'll need the link provided in your confirmation email from Articulate, as described in this Articulate support article.

If you don't have that, you could contact Support.