I have had the images I inserted into Storyline 2 disappear multiple times. I have made sure to save the images and insert them properly. The images only disappear from one section of the presentation at a time.
Sorry to hear of the difficulties you are experiencing. There are a few things we can try to rule out the causes of some common issues. Please make sure you are working locally as described here, and you may want to try importing the file into a new file. If you are still having issues, you might want to try to repair Storyline. Also, could you please ensure that you are utilizing the most recent SL2 Update? Info on Update 5 can be found here.
Hope that helps and please let us know if issues persist.
I am working of my hard drive and with the most resent update. I performed a repair this morning and just tried to import the storyline into a new file. Nothing brought back the images - they still appear in empty boxes on the slide and on the timeline in the appropriate place. I am rebuilding the file now and they are saving properly. However the previous times this happened the images would save and work fine, then suddenly disappear a day or so later. A co-worker has reported this same issue with a separate file.
Hi, Christine - Thank you for the update, and for working through the troubleshooting options I've mentioned. You may want to uninstall and re-install Storyline 2, and if issues persist, you may want to reach out to our Support Staff so that they can investigate this with you further.
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Hi, Christine --
Sorry to hear of the difficulties you are experiencing. There are a few things we can try to rule out the causes of some common issues. Please make sure you are working locally as described here, and you may want to try importing the file into a new file. If you are still having issues, you might want to try to repair Storyline. Also, could you please ensure that you are utilizing the most recent SL2 Update? Info on Update 5 can be found here.
Hope that helps and please let us know if issues persist.
I am working of my hard drive and with the most resent update. I performed a repair this morning and just tried to import the storyline into a new file. Nothing brought back the images - they still appear in empty boxes on the slide and on the timeline in the appropriate place. I am rebuilding the file now and they are saving properly. However the previous times this happened the images would save and work fine, then suddenly disappear a day or so later. A co-worker has reported this same issue with a separate file.
Hi, Christine - Thank you for the update, and for working through the troubleshooting options I've mentioned. You may want to uninstall and re-install Storyline 2, and if issues persist, you may want to reach out to our Support Staff so that they can investigate this with you further.
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