8 Replies
Ashley Terwilliger

Hi Peter,

When I've seen the logo disappear before, there was typically still a blank white place holder for it - a simple deletion of the logo in the player, and then reinserting and republishing should cause it to appear again. You'll also want to make sure you're following the steps here for inserting a logo and ensure you're working on local project files. 

If you're still having difficulty, can you tell us how you're viewing the course - within the HTML5 output in Safari or the mobile player? We'll want to take a look at the .story file as well. 

Peter Phillips

Here is the original image.

The good news is that we have found a workaround. If after publishing, you put a copy of that logo.png file into the Mobile folder before then zipping all the files for upload, the logo appears.

This unfortunately means that publishing is more fiddly as you can't just use the Zip option in the Storyline publisher.  So it would be a useful and pretty simple one for your tech guys to fix.