Disappearing Player Property Window

This has been happening for some time: why does the player properties window disappear when we select Menu?

Here's a little peek video to illustrate: https://360.articulate.com/review/content/e6cc6c47-cfa2-450e-885d-db22ca57f44d/review

As soon as I click anywhere in the window after, it comes back.

Is this a bug slated for a fix with an update?

I'm on V3.33.206697.0

6 Replies
Lauren Connelly

Hello Holly!

After digging around, I've noticed this issue occurs in Windows 7. We've logged this issue as a software bug, and I'll include your comments in the report. To offer more detailed comments to my team, which version of Windows are you using? 

Also, are you noticing this in every project or just this specific one? 

Thanks for sharing a Peek of what you're seeing! I'll keep you updated in this discussion if I hear of an update.

Katie Riggio

Good morning, Holly!

Thank you for those extra details. I've shared them in our report, as we continue to investigate. Here's an inside look at how we tackle bugs like this one!

For now, the workaround is to click on the gray area to display the Menu properties again.

If there's anything else we can do to help, please let us know!

Katie Riggio

Hello there, Holly!

I'm excited to circle back to share that Update 36 for Storyline 360 is here! This release includes a fix for the issue where the player properties window would disappear unexpectedly.

To see all the enhancements this version has to offer, follow these steps to update your software. Thank you for bringing this up, and let us know how you go!